Supporter Care Advisor

2 months ago

Farringdon, United Kingdom Save the Children Full time

Save the Children has an exciting opportunity for a knowledgeable, customer focused individual with strong commercial acumen and the ability to build relationships quickly to join us as a **part-time Supporter Care Advisor (3 days /21 hours).**

**_ Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office 3 days a week._**

**About Us**

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

**About you**

**Day to day In this role, you will**:

- Answer a wide range of enquiries about fundraising and our organisation
- Take credit card donations and set up direct debits
- Track and record all incoming and outgoing communications on a contacts database
- Proactively resolving complaints in line with the complaints policy
- Deliver a high level of customer service to increase supporter value and reduce attrition rates.

**To be successful, it is important that you have**:

- A ‘can do' attitude, proactively looking for ways to improve the support on offer and remove barriers that have the potential to hinder.
- Excellent communication skills both verbal and written
- An ability to build strong relationships with customers, and to cross-sell additional ways of supporting with supporters
- A passion for supporting and helping others.
- High attention to detail
- Experience of responding to enquiries via social media
- The ability to work to tight deadlines, manage own workload and multi-task.

**What we offer you**:

- Working for a charity provides one of the best benefits there is - a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
You can find is our employment offer here.
- To learn more about the position, please review the Job Description in the attached Documents.

**_ Closing date: 13| May |2024_**

**_

**Ways of Working**:

- The majority of our roles can be performed remotely in the UK. However, _due to the duties and nature of this work, the role will be based in our London-Farringdon office 3 days a week._

**Please note**: travel costs to your contracted office will be at your own expense.

**Flexible Working - **We are happy to discuss flexible working options at interview**.**

**Commitment to Diversity & Inclusion**:
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

**Salary Structure**:
**Interview Expenses**:
**Pre-employment**_ _**Checks**_:_**
- a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
- receipt of satisfactory references
- proof of eligibility to work in the national location for this roleDivision:

- Fundraising & MarketingLocation (Role):

- London (Farringdon)Contract Type:

- Permanent ContractFull / Part Time:

- Part-timeClosing Date:

- 13 May 2024Salary Range:

- £24,500 - £27,200Hours Per Week:

- 21

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