Service Lead
7 months ago
**WHO ARE WE?**
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.
**Purpose of the Role**
The Service Lead is responsible for the operations and day to day running of the outpatient’s clinic. They will lead and develop the clinic teams to deliver an outstanding and safe patient-centred experience, ensuring that all of the relevant policies and protocols are implemented and carried out.
Take the lead in service improvement and development, implementing new service delivery initiatives. Embrace the organizational values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.
To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.
Communicate key information from Medical Advisory Committee (MAC).
Working with the Senior Management Team, they will need to ensure that patient booking lists are optimised to support service efficiency, clinic utilization and performance KPIs and play a key role in gathering and utilising patient feedback to support service improvements.
**What we’re offering**
- A salary of circa £30,000
- 25 days annual leave plus bank holidays
- A company pension scheme
- Opportunities to develop and grow within the business
- Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Free food/snacks trolley
- Monthly governance day with lunch provided
- A free 24/7 well-being/counselling/advice service
- A bright, spacious and modern working environment, built to the highest standards
- Cycle to work scheme
- Monthly Gift voucher rewards
- Private Medical and Dental insurance
**KEY RESPONSIBILITIES**:
**Operational**
- Be an integral part of the OJV Leadership Team
- Maintain high standards of record keeping for onward administration of patient pathways
- Maintain Electronic Patient Software Interfaces in support of Services
- Support Key Lines of Enquiry initiatives as per CQC requirements
- Ensure clinics are fully utilised and staffed using the most effective and safe resource models
- Act as the point of contact for clinic operational or patient issues, resolving them or escalating them as appropriate
- Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intraocular pressures, visual acuity, and OCT/fundus photography and biometry.
- Covering staff in clinic during AL/ sickness.
- Ensure the incident reporting and complaints procedures are followed as necessary
- Maintain a good working relationship with the Management Team in the provision of information to them, ensuring that exceptional customer service is delivered throughout all pathways
- Works with the SMT to ensure accurate management of patient data; ensuring availability, and confidentiality
- Ensures clinical testing is performed, verified and recorded with absolute integrity.
- Support the OJV management team in the Implementation of policy & procedures, internal and external, which affect and influence the work of the service, particularly those with statutory implications.
- To ensure the relevant policies and procedures are well embedded across the service
- Deliver the internal audit function, and support external audit as necessary.
- Maintain accurate records on equipment servicing and calibration.
- Ensures appropriate escalation of process, clinical, equipment, quality or infection risk issues
- Committed to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required
- Maintain a positive relationship with Referrers, Hospital Trust or CCG staff at every interaction.
- Manage service improvement and development, including implementing new initiatives.
- Forms and maintains a network across the Newmedica business to support the sharing of best pra
-
Customer Service Team Lead
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Co-op Digital Full timeJob OverviewWe are seeking a highly skilled Customer Service Team Lead to join our Co-op Digital team. As a key member of our store management team, you will be responsible for delivering exceptional customer service and leading a team of Customer Team Members.The successful candidate will have a genuine care for the needs of customers and members, with...
-
Electrical Services Engineer Lead
3 weeks ago
Abingdon, Oxfordshire, United Kingdom UK Atomic Energy Authority Full timeJob OverviewAs an Electrical Services Engineer Lead at the UK Atomic Energy Authority, you will be responsible for leading complex high-voltage and low-voltage electrical work, including installations, modifications, and technical studies. Your role will involve quickly addressing plant faults with robust solutions, while providing engineering support for...
-
Child and Adolescent Mental Health Services Lead
3 weeks ago
Abingdon, Oxfordshire, United Kingdom NHS Full timeJob Title: Child and Adolescent Mental Health Services LeadEstimated Salary: £100,000 - £120,000 per annum.Oxford Health NHS Foundation Trust is a leading provider of physical, mental health, and social care services across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath, and South East Somerset. We are seeking an experienced Consultant Psychiatrist...
-
Deputy Team Lead-uk Service Desk
7 months ago
Abingdon, United Kingdom Paul Mason Consulting Full time**About us** PMC is the market leading, independent Technology Services Provider to the retail sector. With over 430 technical experts, we provide professional services, technology consulting and managed services to retailers, service organisations and software companies.With a passion for retail and the important role of technology, PMC enables businesses...
-
Maintenance Services Lead
3 weeks ago
Abingdon, Oxfordshire, United Kingdom Evotec Full timeEvetoc is recruiting a highly motivated Facilities Operations Coordinator to support the management of internal engineers and external contractors.The successful candidate will be responsible for ensuring the uninterrupted working of services and utilities for multiple buildings, comprising laboratories, offices, chemical stores, and utilities areas.The role...
-
Customer Service Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom M4 Recruitment - Spare Full timeAbout the RoleThe Administration Controller will play a crucial role in ensuring the smooth day-to-day operation of our business. You will be responsible for handling customer inquiries, responding to emails, and maintaining accurate records.You will also be responsible for managing inventory levels, processing orders, and performing administrative tasks as...
-
Compliance and Service Excellence Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom RM Education Limited Full timeAbout Rm Education LimitedWe have been pioneers of education technology since 1973, providing technology and resources to support over 10 million students worldwide. Our commitment to safeguarding and promoting the welfare of children drives our work.The Compliance Manager RoleThis role is based within the Delivery Operations Standards Office (DOSO) and...
-
Abingdon, Oxfordshire, United Kingdom Oxford Health NHS Foundation Trust Full timeJob OverviewOxford Health NHS Foundation Trust is seeking an exceptional Senior Consultant to lead our Child and Adolescent Mental Health Services (CAMHS) team. This role offers a unique opportunity to make a significant impact on the lives of young people and their families.The appointed candidate will be responsible for providing clinical leadership,...
-
Clinic Lead
2 weeks ago
Abingdon, United Kingdom Newmedica Full time**WHO ARE WE?** Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. - Our Purpose is to make a positive difference to people’s lives - Our Vision is to change lives through better sight and eye health - Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for We provide...
-
Administration Lead
2 weeks ago
Abingdon, United Kingdom Newmedica Full time**Who are we?** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health. We have an exciting opportunity in one of our newest purpose-built eye health clinic and surgical...
-
Clinical Lead
7 days ago
Abingdon, United Kingdom Time Recruitment Full timeClinical Lead **Salary**: £53,000 - £55,000 per annum + Bonus! + Excellent Benefits! Location: Abingdon, Oxford Hours: 40 hours Shifts: 8.00am - 2.00pm, 2.00pm - 8.00pm or 8.00am - 8.00pm Time Recruitment are selecting for a Clinical Lead Nurse to support the Home Manager in the day to day running of 40 bedded nursing home which is looking for an...
-
Change Lead
3 days ago
Abingdon, United Kingdom Adecco Full timeJoin a dynamic organisation in the police industry as a BPSS Change Lead! We are seeking a talented individual to support the continuous improvement of our client's BPSS systems and drive positive change within their organisation.As a BPSS Change Lead, your main responsibilities will be:Assisting the BPSS Product Manager in managing the Forward Schedule...
-
Head of Service
7 months ago
Abingdon, United Kingdom Autism Oxford Full time**About us** We are professional, agile, professional and our goal is to We are blended team of clincians, social care and lived experience practitioners supporting the neurodivergent community nationally. We provide assessments, pre and post diagnostic support alongside training and consultancy.. Our work environment includes: - Modern office setting -...
-
Preschool Lead
7 months ago
Abingdon, United Kingdom Completely Care Full timeExciting Opportunity: Pre-School Lead **Position Details** **Status: Open Now Schedule: Monday to Friday, 40 Hours a Week Location: Oxfordshire/ Abingdon **About the Role**: We are partnering with a leading childcare provider to find an enthusiastic and experienced Pre-School Lead. This is a fantastic opportunity to lead a newly established Pre-School room...
-
Abingdon, Oxfordshire, United Kingdom The Independent Schools Council Full timeWe are looking for a Duty Manager to join our team at Abingdon School, who can provide exceptional customer service and administrative support.Key ResponsibilitiesEnsure smooth day-to-day operations of the Sports Centre and Tilsley ParkSupport the lifeguard team during peak periodsAssist with school use and external bookingsProvide administrative support to...
-
Service Designer
7 months ago
Abingdon, United Kingdom RM Education Limited Full timeOverview: At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments...
-
Industrialisation Lead
7 months ago
Abingdon, United Kingdom Reaction Engines Full time**Company Description** We’re looking for the world’s most talented people to join our team. **Innovation, commitment and quality **are at the heart of what we do and we want you to be part of it. Do you have a background in design & manufacturing engineering, with experience of leading business transformation & cross functional teams? Reaction Engines...
-
Service Manager
6 days ago
Abingdon, United Kingdom Brook Street Full time**Brook Street Social Care presents to you an exciting opportunity! Our client, a reputable care provider in the area are looking for a passionate and dedicated Service Manager to join their friendly team in Abingdon, OX14. Doyou hold the skills to be able to lead, develop and manage a team? If this sounds like you, we have the perfect opportunity available...
-
Kitchen Lead
4 weeks ago
Abingdon, Oxfordshire, United Kingdom C2 Recruitment Full timeJob OverviewWe are seeking a skilled Culinary Manager to lead our busy kitchen at a garden centre restaurant in Abingdon. This is an excellent opportunity for a motivated and experienced professional to showcase their culinary expertise and passion for fresh, local, and seasonal ingredients.The successful candidate will be responsible for managing a team of...
-
Compliance Team Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom South and Vale District Council Full timeSouth and Vale District Council is seeking a compliance team lead to join their team. The successful candidate will have a strong background in building regulations and a proven track record in managing and leading teams.Job DescriptionThe role will involve ensuring compliance with building regulations, developing and maintaining team processes and...