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Customer Success Executive

4 months ago

London, United Kingdom Zellar Full time

**Customer Success Executive**

**Salary**: £20K- 26K DOE **Contract**: Permanent **Location**: Ideally London/Bristol based - Hybrid role, with 1-2 days per week in our central London office. **Hours**: Flexible between 30-37 hours per week

**Zellar is a pioneering sustainability platform, dedicated to empowering organisations to create a greener, more sustainable future. Our mission is to drive positive environmental change by providing innovative tools and resources that make becoming a sustainable organisation simple, actionable, and affordable. You would be joining a passionate and dynamic team of change makers and innovators helping to create system wide transformation.**

Our strategic focus is to grow through large scale corporate, government, education, sport and charity partnerships. Our Customer Success Executive will be accountable for supporting the implementation and continuation of best-in-class customer join and in-life experiences, ensuring to maximise on the successful set-up and engagement with our platform to users.

**Key Details**:

- Conduct platform demonstrations, presentations and virtual webinars/calls to customers, potential customers, partners and suppliers.
- Promote the range of available products to customers and be an advocate on the company’s position on sustainability and positive action
- Proactively follow up on any outstanding sales leads
- Manage and distribute inbound queries and requests through Intercom (our chatbot), the Zellar platform and phone calls
- Deliver comprehensive assistance, enhancing user satisfaction and driving success through user-centric activities.
- Handle any objections that arise during platform demonstrations or other inbound activities in a precise and informative manner
- Assist in Salesforce CRM administration and optimisation (no prior experience necessary but willingness to learn)
- Collaborate with all teams in the company to achieve onboarding targets and deliver excellent customer experiences.

**Key Requirements**:

- University Degree or at least 1 years work experience (can include placements/internships)
- Previous customer facing experience desirable
- Confident, self-motivated and an analytical thinker with strong collaboration skills
- Comfortable presenting to larger audiences both online and in person
- Passionate about making a positive impact on the climate crisis
- Excellent interpersonal and communication skills
- Ability to thrive in fast paced environments
- Familiarity with CRM systems although not essential

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-37 per week

**Salary**: £20,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in London

Reference ID: CUSTOMER SUCCESS