Resource Scheduler

**People and progress are our purpose**

We are much more than just housing; we are immensely proud and passionate about changing lives.

Born in 1994, we have been around a long time. We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently. We have been by their side during some of the worst and best moments of their lives.

Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people.

As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference.

Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.

**Everyone says that we are a great employer, don’t just take our word for it?**

We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).

Our recent staff survey RESULTS say

**“My manager trusts me to get on with my job” 97 %**

**“In my team we actively support one another” 90%**

**“My colleagues and I collaborate” 87%**

**Position Summary**

Are you passionate about making a difference in people's lives? Do you want to work for an organisation that values people, innovation, and collaboration?

Progress Housing Group is looking for a Resource Scheduler to join our team. In this role, you will play a vital part in our mission to create high-quality homes, support independence, and foster opportunities for individuals and communities.

As a Resource Scheduler your main focus will be the delivery of a customer focused, high quality service, utilizing our dynamic scheduling system to ensure that our customers receive an efficient and flexible service, when resolving repairs to their home.

You will also be responsible for the effective scheduling of operatives on a day to day basis, proactively working with them to ensure that they are able to complete all of their appointments and to encourage and enable a “Right First Time” approach.

You will be based at our office in Leyland with some flexibility to work from home where possible. This is a full time, permanent position, working 36.25 hours per week.

**What we need you to bring**:

- At least 2 years scheduling experience
- IT literate and ideally experience using a dynamic scheduling system
- Be enthusiastic, work as part of a team and have the skills to work on your own using your own initiative
- Be able to make decisions based on priorities, workload and current demands
- Excellent communication skills

**What we will offer in return**:
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- A decent salary/benefits and the opportunity to develop your career.
- A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
- A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)

**What’s next?**

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**Application Closing Date: 11:59pm 26**th** November 2023**

**Interview Date: 4**th** December 2023**

**Before you go**

We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.