Customer Support Advisor

3 weeks ago


Halifax, United Kingdom Touch Talent Full time

**Job Title: Customer Support Advisor**

**Location: Halifax**

***

**Responsibilities**:

- Respond to customer inquiries and provide accurate information regarding our products/services
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Document all customer interactions and maintain comprehensive records
- Collaborate with other team members and departments to ensure prompt resolution of customer concerns
- Identify opportunities for process improvements to enhance the overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers
- Strive to achieve individual and team targets and goals

Qualifications:

- Previous experience in a customer service or support role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to work well under pressure and handle challenging situations with patience and professionalism
- Proficiency in using customer support software and CRM systems
- Detail-oriented with exceptional organizational skills
- Ability to multitask and prioritize tasks effectively

For more information please get in touch

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£22,500.00 per year

**Benefits**:

- Company car
- Language training provided

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Halifax, West Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Location: In person

Reference ID: cse



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