Customer Support Advisor
3 weeks ago
**Job Title: Customer Support Advisor**
**Location: Halifax**
***
**Responsibilities**:
- Respond to customer inquiries and provide accurate information regarding our products/services
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Document all customer interactions and maintain comprehensive records
- Collaborate with other team members and departments to ensure prompt resolution of customer concerns
- Identify opportunities for process improvements to enhance the overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers
- Strive to achieve individual and team targets and goals
Qualifications:
- Previous experience in a customer service or support role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to work well under pressure and handle challenging situations with patience and professionalism
- Proficiency in using customer support software and CRM systems
- Detail-oriented with exceptional organizational skills
- Ability to multitask and prioritize tasks effectively
For more information please get in touch
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00-£22,500.00 per year
**Benefits**:
- Company car
- Language training provided
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Halifax, West Yorkshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service (preferred)
Work Location: In person
Reference ID: cse
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