Service Administrator

3 weeks ago

Hoddesdon, United Kingdom LGC Limited Full time

**Job Purpose**

The Instrumentation Service Administrator is part of a high paced, high energy field service team that provides day-to-day administrative support in the effort to keep operations running effectively. This is done mainly by providing admin support to the service team**.**
- **Key Responsibilities**
- Providing support to the service engineers when out on site.
- Assign/dispatch the appropriate field service resource to resolve customer issues that arise and monitor progress to resolution.
- Take care logístical needs of service team
- Inventory Management - Maintain engineers service stock levels, issuing of parts.
- Updating all servicing records via Salesforce and IFS
- Providing customer with detailed quotes
- Any other reasonable duties which may be required by management from time to time
- **Knowledge, Experience and Technical Skills**
- Strong working knowledge of computers and proficiency with the Microsoft Office products. Experience with Sales Force or other CRM preferable.
- Experience with Inventory Management and shipping preferable
- Excellent communication skills (both written and verbal)
- Detail oriented with a high degree of accuracy
- **Person Specification**
- Enthusiastic and dependable
- Focused and goal orientated
- Be able to multi task and prioritise workload
- Work well within a team environment
- Operate within the company’s core values (Respect, Integrity, Brilliance, Curiosity, and Passion) and demonstrate these behaviour's within your day to day role

Being driven and motivated

Show Initiative and creativity

Respecting yourself and others

Adhering to company policy and beliefs

Working to the best of your abilities

**Qualifications**

**Knowledge, Experience and Technical Skills**
- Strong working knowledge of computers and proficiency with the Microsoft Office products. Experience with Sales Force or other CRM preferable.
- Experience with Inventory Management and shipping preferable
- Excellent communication skills (both written and verbal)
- Detail oriented with a high degree of accuracy

**Person Specification**
- Enthusiastic and dependable
- Focused and goal orientated
- Be able to multi task and prioritise workload
- Work well within a team environment
- Operate within the company’s core values (Respect, Integrity, Brilliance, Curiosity, and Passion) and demonstrate these behaviour's within your day to day role

Being driven and motivated

Show Initiative and creativity

Respecting yourself and others

Adhering to company policy and beliefs

Working to the best of your abilities

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