Product Specialist

3 weeks ago


Portsmouth, United Kingdom toob Ltd Full time

**Product Specialist**

**Portsmouth HQ - Hybrid Working Role**

**The Role**:
We are looking for a **Product Specialist** to investigate, define and deliver product changes and manage continuous improvement and perform customer trials. The **Product Specialist** will work with technical specialists, business analysts and marketing to support changes, create new requirements and identify areas of success and opportunities for improvement. The **Product Specialist** needs to be a good communicator, and quickly pick up new technical concepts and be able to explain them simply to non-technical people.

If you are looking to make a difference, thrive in a growing business and share our aspiration, we would love to hear from you

**Key Accountabilities & Decision Ownership**:

- Create, run and organise customer trials for new products
- Own changes to existing products, identifying issues, opportunities and working to make them better (BAU activity)
- Working closely with in collaboration with the relevant teams e.g. Customer Experience, IT, Networks, Operations and Finance
- Liaise with our external suppliers including router manufacturers and data analysts
- Research competitors products, offers and changes
- Work with customer services to resolve unusual customer issues and take appropriate action with our router manufacturer

**Core competencies, skills and knowledge**
- Inquisitive person - keen to understand the ‘why’ behind everything
- Strong verbal communication skills
- Strong collaboration skills
- A passion for data and critical thinking
- Excellent written communication, with an ability to explain their thought processes
- Solid organisational skills including attention to detail and multi-tasking skills
- Ability to pick up technical concepts, and explain in simple language (technical concepts will be taught)
- Adapt in a fast-paced environment

**Company Benefits:**
- Annual Leave - 25 days
- Annual Bonus
- Group Pension - Royal London
- Group Critical Illness
- Private Medical Scheme

**About us**:
Launched in 2019, toob is a full-fibre broadband provider on a mission to transform the South of England’s internet experience. Founded by an experienced team from some of the world’s biggest telecommunications brands, toob offers simple, affordable access to its full-fibre network so every household and business can benefit from hyperspeed broadband and thrive in the digital age.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- PORTSMOUTH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- IT: 1 year (preferred)

Work Location: Hybrid remote in PORTSMOUTH

Reference ID: VA121



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