1st Line Customer Support

3 weeks ago

Brighton, United Kingdom Avalara Full time

Training will be provided for you to get familiar with the products and to gain a better understanding of VAT (how it works). We are a fast-growing entity of Avalara so busy, busy but always try to make it fun, fun.

Job Duties
- Handle inbound support requests from internal/external customers via our ticketing system
- Gain and demonstrate a deep technical understanding of our products including how to implement, upgrade and thoroughly troubleshoot all issues.
- Collaborate with product development regarding customer escalations and product issues
- Create FAQ's for our knowledgebase and microsite
- Thinking outside of the box for areas of improvements

Qualifications:

- Bachelor's degree and a minimum of 2 years of related experience
- Previous Experience with ticketing systems (Remedy, Salesforce as an example)
- Experience supporting Client-Server Applications within enterprise data centers
- High aptitude in learning new software
- Solid problem solving and troubleshooting skills
- Practical experience with Windows Server, SQL Server(T-SQL), Web services, etc
- Knowledge of Citrix and other hosting environments
- Experience cultivating positive relationships, working directly with customers to resolve complex software issues
- Excellent communication skills both written and verbal
- A great team player but able to work independently
- GCSE' qualification of a high standard for English and Math's
- Specific qualifications first (e.g. specific technologies, languages, etc)

Preferred Qualifications- Ability to understand, debug, customize, configure, and resolve issues within.NET and SQL Server environments in complex, enterprise network environments
- Comfort with using REST & SOAP-based APIs

About Avalara:
We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of fuel, cup of coffee, or pair of shoes, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone.

That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

Equal Opportunities:
Reasonable Accommodation:
LI-DS1

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