Application Support Engineer
4 weeks ago
**Application Support Engineer - £42k - £45k - Home Working**
Clemence Rogers are currently recruiting for an Application Support Engineer to join a well-established team.
The DBA element of the role will involve the on-going management and maintenance of all company databases, both local and Cloud-based, ensuring they run at optimum performance.
**Key responsibilities of a Application Support Engineer**:
- Maintain the Group SQL databases to ensure they perform and are available in line with the IT SLA
- Manage and resolve incidents in line with the incident management process and SLA targets
- Work closely with the IT infrastructure and architecture teams to improve and implement new solutions and service improvements
- Deliver pro-active problem management solutions for major incidents and problems within agreed timescales
- Work with the Business Units on service improvement programs in conjunction with IT Service Management
- Provide out of hours cover on a rotation basis (with other Group IT teams).
- Ensure that any changes are documented and submitted to CAB for approval (to ensure the impact of production changes are understood before implementation)
- Ensure regular database maintenance tasks are configured and run on a schedule to maintain performance
- Work with the data architect to ensure classification and integrity of the group data sets
- Work closely with group business units to provide IT input to their operational delivery and business plans
**Requirements of a Application Support Engineer**:
- Working knowledge of Azure and AVD setups. (or equivalent)
- Ability to recognize and diagnose faults swiftly and efficiently
- Able to read and update design documents as appropriate
- Experience working with Microsoft SQL in an Azure environment (or equivalent)
- Designing and maintaining databases based on business requirements (predominantly SQL)
- Documenting design including process mapping and process flows
- Experience of working in an enterprise environment
**The following are not essential but would be of value**:
- ITIL Foundation certificate
- ERP systems management / implementation
- SQL report writing
- Power BI designing data structures
- Designing and supporting SSRS reports
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