Technical Support Engineer

4 weeks ago

Manchester, United Kingdom Razorblue Group Ltd Full time

We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
Conducting onsite troubleshooting at client facilities as needed to address complex requests. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Strong communication, and relationship-building skills
Administering Microsoft Active Directory, Exchange Server & Office 365
Comp TIA, Relevant Apprenticeship or higher education
Competent with Windows desktop & application support
Tablet and mobile device support
Network troubleshooting incl. An understanding of razorblue's business, clients and the market it works in
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Hybrid working
~25 days holidays per annum + public holidays + the ability to purchase 10 more
~ Your birthday off (Obviously)
~£2000 Referral Scheme Bonus – if you know other techies that want to join us
~ Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
~ Fully funded training and accreditations to expand your skillset
~ Discounted Broadband (Necessity)
~ Life insurance
~ Private Health Insurance with AXA Health
~ Cycle to Work scheme
~ Cruise around in an eco-friendly electric car with our EV Scheme

We're here to support you.

We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Any emailed disclaimers indicating otherwise will not supersede this policy.

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