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Customer Service Assistant
3 months ago
**Role Title**:Virtual Care Caller
**Reporting to**:Team Leader
**Contract Length**:Permanent Part time
**Hours: 2 shift patterns available**
Shift/hours for Virtual Carer (please indicate which shift you can work/commit to):
**Shift 1** 24 hours per week, Wednesday to Saturday, 2pm - 8pm
**Shift 2** 12 hours per week, Saturday and Sunday, 8am - 2pm
**Location**:Homebased
Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology
Our video care phone provides vulnerable people with virtual care and support via video - and those with little or no technical ability, are able to connect with loved ones and caregivers. Many users have already told us that the videophones are having a positive impact on their life with users being able to connect with long lost friends who they haven't seen in years.
As part of this service to support vulnerable people, we are looking to recruit highly motivated individuals to join us as our Virtual Care Callers and play a key role in helping older and vulnerable people to live more independent lives.
**What you will be doing**:
Working a shift pattern (listed above), you’ll perform virtual care calls over a video call watching vulnerable people take their medication and also perform a brief welfare check with them to ensure they are okay.
You’ll be supporting people of all ages to maintain their health and wellbeing, including those people who are leaving hospital.
There are currently 14 calls to be made with more to be added as people are added to the services.
This will be a role that will need to be covered throughout the week including bank holidays on which you’ll be paid at double time so please ensure you can commit to this.
**Essential Skills**
- Excellent interpersonal skills - you can build rapport with people easily and are a good listener
- You are a strong team player, are flexible approach and have good communication skills
- Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)
- Able to work in a fast-paced environment
- Ability to prioritise and categorise based on information provided and using sound judgement
- Effective organisation and time management skills. Organised and diligent. Self-starter.
- Honesty, integrity and a good team player
- Empathetic and patient with customers
- Excellent verbal and written communication skills
- Detailed and focused individual with a can do attitude to work
- Willing to work independently or as a part of a team across a variety of different tasks often in a fast paced and unpredictable environment
- Solid background in both administration and customer service/care
- Understanding of tech/tech devices
**Desirable Education**:
- Level 2 Introduction to Technology Enabled Care or equivalent
- Relevant additional qualifications e.g. administrative qualifications
- Health and Social Care qualifications
- Relevant additional qualifications e.g. Level 2/3 in Health and Social Care
- Telecare CPD Essential Experience
**Helpful**
- Experience (personal, paid or voluntary) of working with disabled adults and older people
- Knowledge of technology and a passion for it
- Knowledge and experience of working with Healthcare Professionals
- Experience of working with a range of partner organisations Experience within a community setting
- Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate
**Salary**: £13k p.a for 24 hours per week, shift 2 pro rata.
Please forward your CV in confidence, only shortlisted applicants will be notified and you must have the right to live and work in the UK in addition to be able to provide satisfactory references in due course.
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: £13,000.00 per year
**Benefits**:
- Flexitime
- Free or subsidised travel
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Which shift pattern are you available to commit to? (1 or 2 as listed)
Licence/Certification:
- driver's license and access to a vehicle? (required)
Work Location: In person
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