Income Accounts Assistant
1 month ago
My client based in south London is currently looking for a handful of customer Account specialist officers to join their team on a temporary basis for 3 months ongoing at the rate of £19.55 umbrella an hour
**Job role**
To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for the Housing association.
- To manage low level account collection for rent and arrears
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts in accordance with the income collection policies and procedures, working with other staff to collectively meet objectives
- Undertake any other duties and responsibilities of an equivalent nature as required
- To ensure compliance with the housing associations Equality & Diversity, Health & Safety policies and general Data Protection Regulations
This is an entry level income role. Initially work will be out going contact with customers to advise on arrears and hold initial discussions over repayments, escalating to serving a notice via the organisations systems (training will be given on this)
Please note that for the first month at least these roles will be 100% office based. Hours are 08:30 - 17:00. This is to facilitate any role & system training that the organisation want to deliver.
If your skill match the above please send through your updated CV
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
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