Service Controller

2 months ago


Peterborough, United Kingdom Recra Consulting Full time

**_Recra are working in partnership_** with a reputable engineering company specializing in construction and is seeking an
**Enthusiastic Service Controller **to join their fantastic business.

**Main Purpose of the Role**:
The main purpose of this central role for the organization is to ensure all correct work practices, procedures, and safety precautions are followed at all times to ensure world-class service to the customer is provided.

This demanding customer-facing role will see you assess job priorities and assign them accordingly to the Field Service Engineer team. You will need to make sure that work is carried out on schedule and liaise closely with the Depot Manager and the Sales Department to give feedback on service planning and overall performance.

Additional responsibilities of this role include such activities as recognizing the training needs of your team, developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective and efficient team.

**Duties**:

- Build strong and positive relationships with customers (and on occasion face to face).
- Meet and exceed customer expectations whilst maintaining profitability.
- Answer all incoming calls efficiently (answer with confidence in yourself, in your colleagues, and in your Company, and take ownership of those calls).
- Liaison with the Watling parts department to order parts required for workshop tasks.
- Liaison with service supervisor on efficient use of service engineers.
- Responsible for ensuring service engineers are efficiently and effectively used to keep machine downtime in the depot to a minimum.
- Responsible for the efficient and accurate raising of service job cards and sublet numbers.
- Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements.
- Responsible for the efficient and accurate raising of warranty claims to the company in conjunction with the warranty team.
- Responsible for the efficient and accurate invoicing of internal accounts.
- Responsible for ensuring work-in-progress is kept to a one-month minimum.

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print, and via the telephone.
- Teamwork is the ability to work confidently within a group and on own initiative.
- Time Management, ability to manage time effectively, prioritize tasks, and work to deadlines.
- Drive and determination to get things done, make things happen, and continually look for better ways of doing things.
- Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem-solving.
- Commercial Awareness, ability to understand the commercial realities affecting the organization.
- Flexibility, ability to adapt successfully to changing situations and environments.
- Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions.

**Personal Attributes**:

- Capable of delivering results under pressure and to strict deadlines.
- Quality focused.
- Honest, reliable, trustworthy, and a good timekeeper.
- Ability to be professional, cheerful, and cooperative at all times.
- Ability to be motivated and customer-focused.

**Benefits**:

- Attractive rates of pay.
- Pension scheme.
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service.
- Contributory medical insurance scheme.
- Death in service company life assurance.
- Merchandise purchases at cost.
- Sickness scheme.
- Childcare voucher scheme.
- O2 Employee benefits.
- Private medical health.
- Occupational health.
- Learning and development programs.
- Career progression.

**Please contact us at Recra if you are interested in this role at 0116 4646336.


  • Service Controller

    2 months ago


    Peterborough, United Kingdom Infinity Recruitment Consultancy Ltd Full time

    Our client based in Peterborough is seeking a Service Controller to join them on a permanent basis. Working 8.00am - 5.30pm Monday to Friday (30 mins lunch). You will ideally have experience as a service controller where you have allocated engineers to jobsand will have worked on a service desk within a technical industry, or you will be an experienced...

  • Service Controller

    3 weeks ago


    Peterborough, United Kingdom 3Sixty Resourcing Ltd Full time

    **Service Controller** **Peterborough** **£28,000 P.A (DOE)** **In a nutshell** Our client is a market leading manufacturing company that have sold their products all over the world. The company focuses on innovation and quality craftmanship, giving its products an added value, which makes them the best at what they do! Due to continued growth and...

  • Service Controller

    2 weeks ago


    Peterborough, United Kingdom 3Sixty Resourcing Ltd Full time

    **Service Controller** **Peterborough** **Full Time, Permanent** **£28,100 P.A (DOE)** **In a nutshell** Our client is a market leading brand that have sold their products all over the world. The company focuses on innovation and quality craftmanship, giving its products an added value, which makes them the best at what they do! Due to continued growth...

  • Service Controller

    2 weeks ago


    Peterborough, United Kingdom Finning (UK) Ltd Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. **Job Description**: DiPerk Power Solutions are the only...

  • Service Controller

    2 weeks ago


    Peterborough, United Kingdom Watling JCB Full time

    **Main Purpose of the Role**: We are looking for a Service Controller to work from our Peterborough Depot, to manage the work Engineers, some of which who work remotely. The Engineers work on machine plant diagnostics, servicing and repairs to JCB construction, agricultural, industrial, heavy line and recycling equipment to the highest standards. The...

  • Service Controller

    1 week ago


    Peterborough, United Kingdom Watling JCB Full time

    **Main Purpose of the Role**: We are looking for a Service Controller to work from our Peterborough Depot, to manage the work Engineers, some of which who work remotely. The Engineers work on machine plant diagnostics, servicing and repairs to JCB construction, agricultural, industrial, heavy line and recycling equipment to the highest standards. The...

  • Service Controller

    4 days ago


    Peterborough, United Kingdom First Military Recruitment Full time

    LB 145 - Service Controller **Location**: Peterborough **Salary**: Circa £28,000 **Overview**: First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times...

  • Service Controller

    2 months ago


    Peterborough, United Kingdom Serve Talent Full time

    * Fantastic Team - Great Company Culture - World-Class Service Would you like to work for a business that is world-renowned for their excellence? Serve Talent have teamed up with a dynamic and successful machinery business that are looking for a Service Controller to work within their depot in Peterborough. This company have been going from strength to...

  • Service Controller

    4 days ago


    Peterborough, United Kingdom Serve Talent Full time

    * Fantastic Team - Great Company Culture - World-Class Service Would you like to work for a business that is world-renowned for their excellence? Serve Talent have teamed up with a dynamic and successful machinery business that are looking for a Service Controller to work within their depot in Peterborough. This company have been going from strength to...

  • Service Controller

    5 days ago


    Peterborough, United Kingdom Serve Talent Full time

    Would you like to work for a business that is world-renowned for their excellence? Serve Talent have teamed up with a dynamic and successful machinery business that are looking for a Service Controller to work within their depot in Peterborough. This company have been going from strength to strength over the last forty years and continueto exponentially...


  • Peterborough, United Kingdom GB Railfreight Full time

    Overview: We are currently seeking a Train Service Controller to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of the year...


  • Peterborough, United Kingdom GB Railfreight Full time

    Overview: We are currently seeking a Train Service Controller to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of the year...


  • Peterborough, United Kingdom GB Railfreight Full time

    Overview: We are currently seeking a Train Service Controller to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of the year...


  • Peterborough, United Kingdom GB Railfreight Full time

    Overview: We are currently recruiting for 2 Train Service Controllers to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of...

  • Service Controller

    2 months ago


    Peterborough, United Kingdom Adecco Full time

    Adecco has a great opportunity for a Service Controller looking to join a stable company in Peterborough that specialises in the sale and maintenance of industrial and construction machinery. This role is suitable for a result-oriented individual with strongteam focus. You will be responsible for ensuring correct work practices and procedures and that...

  • Service Controller

    1 week ago


    Peterborough, United Kingdom Adecco UK Full time

    Adecco has a great opportunity for a Service Controller looking to join a stable company in Peterborough that specialises in the sale and maintenance of industrial and construction machinery. This role is suitable for a result-oriented individual with strong team focus. You will be responsible for ensuring correct work practices and procedures and that...

  • Service Controller

    2 months ago


    Peterborough, United Kingdom RSD Recruitment Full time

    **Service Controller** **Peterborough, UK** **26,000- 32,000 per annum** **Full time** **Main Purpose of the Role**: The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times to ensure a world-class service to the customer is provided. This demanding...

  • Service Controller

    20 hours ago


    Peterborough, United Kingdom RSD Recruitment Full time

    Service Controller **Peterborough, UK** **26,000- 32,000 per annum** **Full time** **Main Purpose of the Role**: The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times to ensure a world-class service to the customer is provided. This demanding...


  • Peterborough, United Kingdom GB Railfreight Full time

    Overview: This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve and exceed customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12-hour shifts which include days,...

  • Service Controller

    7 days ago


    Peterborough, United Kingdom Recra Consulting Full time

    Service Controller - Permanent - Full time - Great package. **Recra **is working in partnership with a reputable engineering company specializing in construction and is seeking an enthusiastic ** Service Controller** to join their fantastic business. **Main Purpose of the Role.** The main purpose of this central role for the organization is to ensure all...