Customer Support Executive

4 weeks ago

Tamworth, United Kingdom Britvic Soft Drinks Ltd Full time

**At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J2O, R. White’s & London Essence. We exist to help people enjoy life’s everyday moments.**

**About the Role**:
To effectively manage inbound and outbound customer service calls relating to equipment breakdowns, parts orders and complaints. To maximise First Line Resolution of breakdown calls and first line resolution of enquiries and complaints, in order to reduce overhead cost and to drive customer satisfaction through achievement of service levels.

**This is a full time role, 37.5 hour per week **5 days out of 7 - flexi hours ( Between 8:00am
- 8:00pm ) Will include some weekends.**

**Key Responsibilities**:

- To effectively manage all inbound and outbound service calls; correctly diagnosing breakdown faults to maximise both first line resolution and customer satisfaction.
- Overcome objections and use guided assistance to complete fixes of equipment over the phone where possible. Defer as many potential Total System Failures, isolating flavours where required.
- Ensure accuracy for all jobs logged for technician visits, with all relevant information included in case notes
- Educate customers on how our equipment works and in turn teaching them basic hygienic and maintenance of equipment.
- To resolve internal and external customer enquiries and complaints at the 1st point of contact where possible to the customer’s satisfaction.
- Complete all administration to agreed standards and timescales ensuring that all customer information on file is accurate, and ensure data input accuracy minimising errors and costs.

**Knowledge, Skills & Experience Required**:

- Excellent verbal communication skills essential
- Customer service/Technical experience preferred but not essential
- Have desire to learn and improve knowledge
- Always professional and demonstrates respect towards others at all times

**We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive

  • Customer Service

    5 days ago

    Tamworth, United Kingdom Novum Audio Visual Ltd. Full time

    Tamworth, Staffordshire About Us Here at Novum Audio Visual Ltd, we’re committed to delivering high-end event production services to clients throughout the UK as well as supplying permanent installations. We’re a small, innovative company focused on delivering an exceptional customer experience time and time again. We believe every event or...

  • Marketing & Customer Service Support Executive

    2 weeks ago

    Tamworth, United Kingdom Novum Audio Visual Limited Full time

    Marketing & Customer Service Support Executive Tamworth, Staffordshire About Us Here at Novum Audio Visual Ltd, we’re committed to delivering high-end event production services to clients throughout the UK as well as supplying permanent installations. We’re a small, innovative company focused on delivering an exceptional customer experience time and...

  • Customer Success Executive

    1 month ago

    Tamworth, United Kingdom Contechs Full time

    **Position Title: Customer Success Executive** **Duration: Permanent** **Location: Hybrid Working Available (Office & Remote)** - Our Client is looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline. - Training on the Clients’ technology will...

  • Graduate Customer Success Executive

    4 weeks ago

    Tamworth, United Kingdom Contechs Full time

    **Position Title: Customer Success Executive** **Duration: Permanent** **Location: Hybrid Working Available (Office & Remote)** - Our Client is looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline. - Training on the Clients’ technology will...

  • Business Support Executive

    2 weeks ago

    Tamworth, United Kingdom Pertemps Burton Commercial Full time

    Business Support ExecutiveOffice Based Monday- Friday8am-5pmInternational Travel £26-£30K Are you a detailed-orientated individual with a passion for providing exceptional support to ensure business growth and success? Pertemps are recruiting for a creative and motivated candidate to join a global leader in the automobile and industrial catalyst recycling...

  • Business support executive

    2 weeks ago

    Tamworth, United Kingdom Pertemps Tamworth Full time

    Business Support ExecutiveOffice Based Monday- Friday8am-5pm£26-£30K Are you a detailed-orientated individual with a passion for providing exceptional support to ensure business growth and success? Pertemps are recruiting for a creative and motivated candidate to join a global leader in the automobile and industrial catalyst recycling sector.Benefits ...

  • Business support executive

    4 days ago

    Tamworth, United Kingdom Pertemps Tamworth Full time

    Business Support ExecutiveOffice Based Monday- Friday8am-5pm£26-£30K Are you a detailed-orientated individual with a passion for providing exceptional support to ensure business growth and success? Pertemps are recruiting for a creative and motivated candidate to join a global leader in the automobile and industrial catalyst recycling sector.Benefits ...

  • Business support executive

    2 weeks ago

    Tamworth, United Kingdom Pertemps Bond Full time

    Business Support Executive Office Based Monday- Friday8am-5pmInternational Travel £26-£30K   Are you a detailed-orientated individual with a passion for providing exceptional support to ensure business growth and success?  Pertemps are recruiting for a creative and motivated candidate to join a global leader in the automobile and industrial catalyst...

  • Business support executive

    3 days ago

    Tamworth, Staffordshire, United Kingdom Pertemps Tamworth Full time

    Business Support ExecutiveOffice Based Monday- Friday8am-5pm£26-£30K Are you a detailed-orientated individual with a passion for providing exceptional support to ensure business growth and success? Pertemps are recruiting for a creative and motivated candidate to join a global leader in the automobile and industrial catalyst recycling sector.Benefits...

  • Customer Service and Planning Executive

    1 month ago

    Tamworth, United Kingdom Britvic Soft Drinks Ltd Full time

    At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R...

  • Customer Support Specialist

    1 month ago

    Tamworth, United Kingdom Proftech Talent Ltd Full time

    **Customer Support Specialist** **As a Customer Support Specialist, you will need/be**: - Experience in a customer service/support role - Strong communication skills with an ability to persuade and influence - Strong Team player with excellent attention to detail - Customer handling skills with clear and effective verbal and written communication - Ability...

  • Customer Support Administrator

    1 week ago

    Tamworth, United Kingdom Advanced Logistics Recruitment Full time

    My client is a leading Distribution company based in Tamworth and currently recruiting for a Customer Support Administrator. Based at their modern offices, you will be responsible for supporting the Customer Service Team. The duties will range from New Customer Accounts, Processing online orders, chasing back orders, dealing with delivery errors, liaising...

  • Customer Success Executive

    1 month ago

    Tamworth, United Kingdom Contechs Full time

    We are seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for analyzing customer needs and ensuring their success with our products and services. **Duties**: - Analyze customer needs and develop strategies to ensure their success - Build and maintain strong relationships with customers - Provide...

  • Customer Support Specialist

    7 days ago

    Tamworth, United Kingdom JDS Recruitment Full time

    Are you an enthusiastic communicator? Do you want to support others to experience achievement and success? Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? We have an exciting opportunity to recruit a talented Customer Support Specialist to join our commercial team in Tamworth. In this role, you will be...

  • Sales Executive

    1 month ago

    Tamworth, United Kingdom Sytner Group Full time

    Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be...

  • Customer Support Advisor

    6 days ago

    Tamworth, United Kingdom Euro Car Parts Full time

    **Home based** From colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisor’s listen to our customers to understand their concerns and resolve them efficiently. **Why work for Us?** We are a people first organisation - for our colleagues, the customer is at the heart of everything we do,...

  • Financial Director

    3 weeks ago

    Tamworth, United Kingdom SF Executive Full time

    SF Executive are partnered with a West Midlands based service organisation who are embarking on a journey of transformation. The Managing Director is seeking a Finance Director to be their ‘right hand person’ through this period of change and beyond. As the Finance Director, you will be responsible for providing strategic financial leadership, driving...

  • Financial Director

    3 weeks ago

    Tamworth, United Kingdom SF Executive Full time

    SF Executive are partnered with a West Midlands based service organisation who are embarking on a journey of transformation. The Managing Director is seeking a Finance Director to be their ‘right hand person’ through this period of change and beyond. As the Finance Director, you will be responsible for providing strategic financial leadership, driving...

  • Financial Director

    3 weeks ago

    Tamworth, United Kingdom SF Executive Full time

    SF Executive are partnered with a West Midlands based service organisation who are embarking on a journey of transformation. The Managing Director is seeking a Finance Director to be their ‘right hand person’ through this period of change and beyond. As the Finance Director, you will be responsible for providing strategic financial leadership, driving...

  • Financial Director

    3 weeks ago

    Tamworth, United Kingdom SF Executive Full time

    SF Executive are partnered with a West Midlands based service organisation who are embarking on a journey of transformation. The Managing Director is seeking a Finance Director to be their ‘right hand person’ through this period of change and beyond. As the Finance Director, you will be responsible for providing strategic financial leadership, driving...