Customer Service and Planning Executive

3 weeks ago


Tamworth, United Kingdom Britvic Soft Drinks Ltd Full time

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.

**This is a Hybrid role, you will be required to be in the office 3 days a week.**

**About the Role**:
The role of the Customer Activity & Planning team is to ensure our customers receive the best possible experience when they contact Britvic.

As a Customer Service and Planning Executive, you will manage the commercial equipment placement processes, including customer account creation, equipment lead capture, commercial viability, contract management, and order processing, to ensure the right equipment is placed in the right outlets. Ensuring we provide service, installation, and uplift plans for field-based engineers and contractors (where appropriate), optimizing resources within the assigned geographic area.

**Key Responsibilities**:

- Implement the equipment contract process, ensuring contracts are in place and systems are updated before equipment orders are placed.
- Complete survey requests for dispense and chillers to the Field Service teams ensuring relevant equipment details and templates are populated.
- Ensure relevant contracts are terminated and charged when equipment is uplifted across Nintex, SAP, and Oracle.
- To complete new Chiller Planograms requests ensuring all technical and system changes are implemented in Oracle and interfaced to 3rd Party Suppliers
- To liaise with internal and external sales teams to ensure appropriate communication on progress for equipment placement requests.
- To execute data integrity programmes to ensure data alignment between SAP, Nintex and Oracle and purge obsolete data.
- Manage service, install & uplift activity through the effective and correct use of Oracle.
- Optimise productivity by managing the workload exceptions most effectively.
- Customer calling is an integral part of the role to minimise aborts, in particular ZKAs, and to meet the installation SLA.
- To ensure cost efficiencies of activity and field resources within a specified geographical area
- Adherence to the customer charging process and approval of cross charges from Commercial Teams/Customers before progressing with activity.

**Knowledge, Skills & Experience Required**:

- Good Commercial Knowledge
- Working knowledge of Britvic Systems (Oracle, SAP, Nintex, Sharepoint)

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive



  • Tamworth, United Kingdom Pertemps Network Group Full time

    **Job Description**: HOT NEW JOB Customer Service Adviser Working Monday to Friday 9am - 5.30pm and 5pm finish on a Friday Salary of £21500 per annum plus £200 monthly bonus Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for a Collections Executive. Do you have administration experience...


  • Tamworth, United Kingdom Contechs Full time

    **Position Title: Graduate Customer Success Executive** **Duration: Permanent** **Location: Hybrid Working Available (Office & Remote)** - Our Client is looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline. - Training on the Clients’...


  • Tamworth, United Kingdom Adecco Full time

    **Customer Service Advisor** **Location and Hours: Tamworth,** **Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm** **£22,000** **The Opportunity**: - Liaise with planning for production dates - Advise warehouse of collections/deliveries and which products are to be loaded - Work with QC to resolve any quality issues - Progress tool repairs with the...


  • Tamworth, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Location and Hours: Tamworth,** **Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm** **£22,000** **The Opportunity**: - Liaise with planning for production dates - Advise warehouse of collections/deliveries and which products are to be loaded - Work with QC to resolve any quality issues - Progress tool repairs with the...


  • Tamworth, United Kingdom Hunterwell Recruitment Ltd Full time

    I'm keen to speak to Customer Care Coordinators, in the Tamworth area, who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job satisfaction from finding a positive resolution to a problem. In this role,...

  • Customer Services

    3 weeks ago


    Tamworth, United Kingdom Elite Personnel Full time

    Are you a customer service enthusiast living in or around Tamworth?Elite Personnel has an exciting opportunity for you!We are currently recruiting for Contact Centre-Customer Services Operatives to join our client’s dynamic team in Tamworth on a temporary basis, with the potential for permanent placement.This position is office based and is fast paced .Key...


  • Tamworth, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR £30k basic plus Generous holiday allowance, Pension, Monday - Thursday 8- 4.45 Friday 8.00- 3.30 Tamworth *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial...

  • Sales Executive

    3 weeks ago


    Tamworth, United Kingdom KPI People Ltd Full time

    Sales Executive - Tamworth - £20,000 Basic Salary - £45,000 OTE (uncapped) - Company Car -  5 Day Working Week Great Benefits Package - Our client, a busy franchised dealership, in Tamworth has the requirement for an experienced Car Sales Executive to join their established and high performing sales team. Car Sales Executive Responsibilities ...

  • Sales Executive

    3 weeks ago


    Tamworth, United Kingdom KPI People Ltd Full time

    Sales Executive - Tamworth - £20,000 Basic Salary - £45,000 OTE (uncapped) - Company Car -  5 Day Working Week Great Benefits Package - Our client, a busy franchised dealership, in Tamworth has the requirement for an experienced Car Sales Executive to join their established and high performing sales team. Car Sales Executive Responsibilities As a Car...

  • Customer Assistant

    1 week ago


    Tamworth, Staffordshire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThe work pattern for this vacancy is: Mon Sat Fri Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...


  • Tamworth, United Kingdom Adecco Full time

    **Excellent Opportunity Available** **Customer Service Advisors** **Tamworth** **Mon - Fri** **20 hours per week** **11am - 3pm or 12 - 4pm** **£10ph** **Temporary to permanent role** **Our client based in Tamworth are recruiting for Customer service advisor's to work in their contact centre. They are currently growing their team and need 2 new...


  • Tamworth, United Kingdom Adecco UK Full time

    **Excellent Opportunity Available** **Customer Service Advisor** **Tamworth** **Weekends** **16 hours per week** **£10ph** **Temporary to permanent role** **Our client based in Tamworth are recruiting for a weekend Customer service advisor to work in their contact centre. They are currently growing their team and need a customer service advisor...

  • Sales Executive

    4 weeks ago


    Tamworth, United Kingdom KPI People Full time

    **Sales Executive - Tamworth-** **£18,000 Basic Salary -** **£43,000 (uncapped) OTE -** **Company Car - Extensive Benefits Package -** Our client, a busy franchised car dealership in Tamworth have the requirement for an experienced Sales Executive to join their established and high performing sales team. **Responsibilities** As a Sales Executive your...


  • Tamworth, United Kingdom Finance Company Full time

    One of the most successful independent finance businesses in the UK is seeking a Collections Executive to join a small team to collect primarily overdue lease hire contracts, but also hire purchase agreements and overdue unregulated loan agreements, both consumer and B2B. **Overview**: Our client is part of one of the most successful independent finance...


  • Tamworth, Staffordshire, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover) Tamworth £18,782 Bonus & Benefits Role Profile: Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...


  • Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    Customer Service Advisor Permanent Based Tamworth Monday to Friday 8:30am to 5:00pm £21,680 per year Our client based in the Tamworth area is currently recruiting for a Customer Service Advisor to join their team on a permanent basis. Main duties to include: - Handle incoming telephone calls and assist customers with their enquiries. - Diagnose and resolve...

  • Sales Executive

    3 weeks ago


    Tamworth, United Kingdom KPI People Ltd Full time

    Sales Executive - Tamworth - £20,000 Basic Salary - £45,000 OTE (uncapped) - Company Car -  5 Day Working Week Great Benefits Package - Our client, a busy franchised dealership, in Tamworth has the requirement for an experienced Car Sales Executive to join their established and high performing sales team. Car Sales Executive Responsibilities As a Car...


  • Tamworth, United Kingdom Groomfield Recruitment Ltd Full time

    **Groomfield Recruitment** is looking for a **Customer Service Co-ordinator** on behalf of their client based in **Fazeley, Tamworth.** **This is maternity for 6 to 12 months** **Pay**: £13.54 Per Hour (Annual Salary of £25,000) **Working Hours**: Monday to Thursday 08:30 to 17:30, Friday 08:30 to 13:00. (Friday you will be working from...


  • Tamworth, United Kingdom Britvic Soft Drinks Ltd Full time

    To effectively manage inbound and outbound customer service calls relating to equipment breakdowns, parts orders and complaints. To maximise First Line Resolution of breakdown calls and first-line resolution of enquiries and complaints, in order to reduce overhead costs and to drive customer satisfaction through the achievement of service levels. **Key...

  • Financial Director

    6 days ago


    Tamworth, United Kingdom SF Executive Full time

    SF Executive are partnered with a West Midlands based service organisation who are embarking on a journey of transformation. The Managing Director is seeking a Finance Director to be their ‘right hand person’ through this period of change and beyond. As the Finance Director, you will be responsible for providing strategic financial leadership, driving...