Graduate Customer Success Executive

2 weeks ago

Tamworth, United Kingdom Contechs Full time

**Position Title: Customer Success Executive**

**Duration: Permanent**

**Location: Hybrid Working Available (Office & Remote)**
- Our Client is looking for an energetic Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline.
- Training on the Clients’ technology will be provided and you will be joining a highly ambitious and motivated team that want to see you succeed.
- Our Client is looking for a driven self-starter who is hungry to make new contacts, and advance their own capabilities as a professional sales person.
- This is a fantastic opportunity to set out on a highly successful career path with a supportive company, and to be part of a talented and energetic team.
- If you want to work in one of the most exciting new technology fields then we would love to hear from you.

**Responsibilities**
- Client prospecting and booking new business meetings for the Clients’ Account Managers
- Initiating new business pipeline crucial for business growth
- Log and update activity through CRM system (Hubspot) to support you and the team in tracking and achieving targets
- Utilise social media as a social selling tool and to help you establish your brand within the industry
- Lead nurturing - managing and progressing Marketing Qualified Leads
- Provide regular customer feedback to Sales and Technical Directors
- Execution and support for marketing campaigns
- Delivery and execution of a prospecting plan - liaise closely with the Sales Director
- Attend events and exhibitions as necessary to raise company profile
- Provide sales support on marketing campaigns when required including events, offers and incentives
- Build prospect reports and build your own knowledge of your target market
- Establish long-term customer and internal relationships based on trust

**Experience & Qualifications**
- Educated to degree level
- First-rate communication and written English skills - only highly articulate and effective communicators will be successful in this role
- Sales, telesales, or telemarketing experience
- Customer facing experience - able to demonstrate aptitude and suitability in a previous role
- Experience using Hubspot CRM (Customer Relationship Management) system
- Experience of using social media for business

**The Professional Individual**
- Essential to succeed: high energy - intelligence - integrity - passion and enthusiasm - sociable nature - resilience
- High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
- Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
- Excellent command of language both written and verbal
- Strong professional attitude to all aspects of work, both dealing with customers and colleagues
- A clear strength of character - able to remain determined to attain targets under pressure or when handling customer objections
- The determination to succeed and reach goals (set by management and by themselves.
- Excellent telephone manner
- Always presents themselves appropriately internally and externally and understands they are synonymous with the company’s brand image
- Contribute to ideas, approaches and insights that enable innovation - willing to share learning
- Has a passion for technology and always aspires to learn more
- Understands how to offer value to a customer
- Wants to work as part of a team to bring collective success to the business

Excellent Opportunity with immediate starts available

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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