Knowledge Management Consultant

1 week ago

StainesuponThames, United Kingdom Bupa Full time

**Knowledge Management Consultant**
**Stains or Manchester Based**
**Flexible / Hybrid working available (e.g. up to 3 days WFH)**
**Fixed term contract (12 Months)**
**From £25,000 + Fantastic benefits**
**Full time (37.5 Hours, Monday - Friday)**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

To take the lead on knowledge management supporting the UKI Commercial team in enhancing, maintaining and storing Commercial (including sales) assets to ensure the sales scripts and associated processes within the business areas are accurate and up to date and embedded within the teams. You will support the resourcing and prioritisation process within the Business Standards and Controls team to ensure effective utilisation of resources. You will also work with teams delivering business change to support changes to and reissuing of sales process documents and tools making sure these are up to date and accessible to the front line.

**What you’ll do**:

- Lead on knowledge management including the collation of all proposed sales process improvements from teams, supporting the Business Standards team in introducing a systematic way to gather feedback and make changes that are clear and auditable.
- Lead on the work allocation for the team including the tracking/reporting on the book of work.
- To support the resourcing and prioritisation process within the Business Standards and Controls team to ensure effective utilisation of resources.
- Undertake root cause analysis to identify opportunities to improve and adapt sales process materials.
- Responsible for ensuring the change process is followed, and an audit trail of sign off is maintained.
- Maintain and store sales process documents and tools using appropriate Knowledge Management tools.
- Maintain the lifecycle of documents and tools through version control.
- Support the communication of sales process changes and issuing of the new documents and removal of old.
- Identify opportunities to improve clarity and experience for customers and the front-line teams.
- Document and maintain process work instructions.
- Manage the sales process change forum

**What You’ll Bring**:

- Extensive sales and customer facing experience
- A background in coaching and or managing sales teams
- Good knowledge of the UK healthcare market with the ability to understand the business dynamics of Bupa, its products and services
- To have a good understanding of regulatory risks and an understanding of the Bupa Framework and Standards.
- Expert use of Windows packages
- Strong business awareness and sound commercial judgement
- Understanding of relationship management and the ability to develop effective internal and external relationships and networks
- Well organised with effective time management skills and the ability to create and meet deadlines
- Highly motivated and able to work unsupervised

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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