Customer Services Officer

2 weeks ago


Brigg, United Kingdom Ongo Recruitment Full time

We are currently recruiting for a full time customer services sales support officer to work in a busy office based between Brigg and Barton. This role is office based Monday to Friday 0830 - 1730. Reporting to the Customer Operations Manager this role is to provide a consistently high level of customer service at all times, ensuring that customers’ expectations are exceeded with service and product provision.

**Key Responsibilities**
- To enter onto ERP system, competently and accurately, all customer orders on the day they are received.
- To input project and complex sales orders onto ERP system.
- Check all customers purchase orders to ensure they are in line with HL policy.
- Review and action promised delivery dates - communicating proactively with the customer.
- Provide customers with quotations for standard products within 24 hours.
- To follow up on quotations not converted within one calendar month.
- To maintain accurately permanent customer files.
- To answer/respond to customer queries within one hour.
- Review customer stock agreements.
- Answer the telephone in a professional and friendly manner at all times.
- Follow up on installations/projects to ensure everything went as planned.
- Communicate with HL Factories regarding prices for items not requiring technical clarification.
- Communicate via Teams and Zoom meetings with internal & external Customers.
- Process sample requests from Account Managers on the same day.
- Review delivery issues and issue requests for credit notes.
- Attend bimonthly Key Account Meetings, take minutes and distribute with tasks.
- Participate in department daily briefs.

**Skills and experience required**
- NVQ Business Administration Level 3/4 or equivalent
- Excellent telephone manner.
- Analysis skills required.
- Excellent communication skills - both verbal and written.
- Previous Customer Services / Sales experience ideally from a manufacturing background

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brigg, DN20: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: One location



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