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Control Room Administration Assistant

4 months ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

In Hammersmith and Fulham, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.

Our Control Room Administration Assistants have continued to play an essential role in the widely recognised great improvements in the parking enforcement service.

Essentially, the person appointed will be expected to deliver excellent customer service and must be able to demonstrate good communication (both verbally and in writing), numeracy and interpersonal skills.

Performing radio communication duties will be a vital responsibility of the person appointed. The person must also demonstrate a commitment to a team approach and motivate others to achieve service objectives.

To complete the restructuring process, we are seeking to recruit highly motivated and competent individuals for the challenging post described below.

Job sharers are welcome.

Please refer to the **Role Profile** for more information.

**Role Responsibilities**:
To act on all messages received via the radio and respond as necessary and to transmit any messages to staff.

To carry out administrative duties, dealing with client requests, CEO requests etc.

To ensure the accurate recording of information for various Council departments and the Police.

You will need to possess good literacy and interpersonal skills as you will be dealing with different stakeholders on a daily basis and recording information on various systems. You will also need to be able to use your initiative, work with minimum supervision and able to follow procedures and guidelines.

The working week is 36 hours worked on a 5-day rota system, which will include working Saturdays. Normal operational hours are from 8.00am to 7.00pm, with most shifts worked between 8.30am and 6.30 pm.

You will need:

- To ensure the accurate recording of information for various Council departments and the Police.
- To ensure all radio messages are dealt with efficiently.
- To ensure all procedures are followed at all times.
- To direct the route of the removal vehicles.
- To report problems e.g. defects to meters and machines, signs and road markings, acts of vandalism, on-street trading etc.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.