Deputy Head of Communications

5 months ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Deputy Head of Communications who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Trust’s communications team provides a comprehensive service, leading internal and external communications; media handling; management of the trust’s websites and social media channels; events; and corporate publications.

We are committed to promoting and protecting the reputation of the trust, and providing the best possible information to the wide range of audiences we serve - our patients and the public; our staff; the media; partner organisations, supporters and collaborators. We achieve this through a range of mechanisms, working closely with staff and patients.

Our office is a busy, fast-paced environment with responsibility for ensuring that senior management and clinical staff are briefed on the trust’s key objectives and priorities, as well as any media interest in the Trust. The team also manages the Trust’s social media channels, with almost 6,000 followers on LinkedIn, 9,000 followers on X (formerly known as Twitter) and more than 21,000 on Facebook.

Members of the team work closely together, so there is always plenty of opportunity to develop new skills, and we also work closely with colleagues from our charity and research teams.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Responsible for supporting the Assistant Director - Communications and Engagement to lead and develop the team to deliver high-quality internal, external, digital, and stakeholder communications and engagement which support the needs of the trust.

Work with the Assistant Director - Communications and Engagement on planning, identifying and delivering strategic and tactical communications activity across all channels to support the aims and objectives of the trust.

The role will lead on providing a professional media relations and issues management service on both a proactive and reactive basis, advising senior leaders of risks to reputation and mitigations, in addition to lead responsibility for design and delivery of internal and external campaigns.

Seek opportunities to promote and enhance the Trust’s reputation with all audiences. This will involve consistency of message and supporting the Assistant Director - Communications and Engagement in close liaison with key stakeholders in the local health and care system.

This role will participate in the out-of-hours on call rota for communications.

East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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