Service Desk Analyst

1 month ago


Cobalt Business Park, United Kingdom Newcastle Building Society Full time

**About the Role**

We have an exciting opportunity for an IT Service Desk Analyst to join our team.

Our Service Desk is a friendly and fast-paced environment and as a Service Desk Analyst, you will be responsible for resolving enquiries at initial point of contact. Ensuring the resolution of more complex enquiries and escalation to second line supportteam. Provide an exceptional level of customer service through clear and concise communication, offering solutions and next steps. Creating and updating procedures and knowledge articles to support knowledge transfer across the team.

**About You**

We’re looking for an experienced Service Desk Analyst with excellent communication skills and customer centric ethos. You’ll ideally have experience working within a similar environment, however full training will be provided on specifics.
You’ll be comfortable working in a fast-paced environment in addition to being an effective problem solver. Additionally, you’ll have good attention to detail, alongside a sound level of knowledge in basic IT administration and an appreciation of a ServiceManagement function.

**About Us**

Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providers acrossthe UK. Our work has earned us an enviable reputation in the market as the best at what we do.

As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.

For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.

**What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes**:

- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays
- Bonus scheme
- Generous Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

**We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding.**

**Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.


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