Inbound Call Agent

3 days ago


London, United Kingdom Headstart Employment Full time

Call Agents - 24/7 shifts

Salary £22,325.00
(Potential increment of £1,200 per annum after 2 years’ service)
Full Time, Permanent
Surrey

We are looking for experienced Call Agents to join our busy Contact Center team.

You will be required to receive information relating to crime from members of the public by phone and via online forms, and will need to question callers. From that information, you will create a well-written report which will be forwarded to various law enforcement agencies and other stakeholders for further development.

It is essential that you are computer literate and have experience of working in an environment dealing with sensitive information. You should also ideally have a current DBS issued within the last 12 months. If not, a check will need to be completed if you are successful, before you can commence employment.

24/7 Call Agents work a 4 on 4 off shift pattern, with the following repeating shift times: 07:00-19:00, 08:00-20:00, 14:00-00:00, 21:00-07:00. These shift times are set, and you must be able to commit to them.

If this sounds like you and you’re interested in joining a great team and great organisation, then please take a closer look at the job description for the role and the other requirements we are looking for.
Please send your CV for an immediate interview

**Job Types**: Full-time, Permanent

**Salary**: £22,325.00 per year

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- London, SM6 0DX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: JD/CRI


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