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Lettings Officer

2 months ago

Oldham, United Kingdom The Guinness Partnership Full time

**About Us**

We’re in one of the most exciting periods in the history of Guinness and have set ambitious, challenging objectives for the future. Our strategy is all about our vision for an amazing organisation. It defines Guinness as a customer service business, with a real focus on making sure every customer has great experience, every time they contact us.

**About the role**

We have an exciting opportunity for 2 x Fixed Term Letting Officers to join our team in Oldham on a full-time basis.

Working closely with a number of our customer-facing teams to ensure homes are let within target and safely, you will;
- Manage the end-to-end lettings process from notice to terminate to commencement of tenancy within a defined geographical area.
- Liaise with local authorities and other external agencies,
- Conduct applicant eligibility and pre-tenancy procedures

Some Lettings Officers also manage specialist services within the Tenancy Services Team, such as mutual exchanges, changes in tenancy circumstances, supported housing, new build lettings, transfers, management moves and marketing of low demand homes.

**About the team**

The Lettings team consists of 50 people all working hard to deliver an amazing customer focused lettings service. You will be part of a team of 24 Lettings Officers and 11 Lettings Assistants who between them let around 300 homes per month.

The team have developed a brilliant lettings experience, making it easy for customers to do business with us by increasing our electronic communication and digital services. Our teams have a warm and friendly approach and work collectively and proactively to get things done timely and with quality for the customer.

**About you**
- Exceptional time management and organisational skills
- Great listening skills and a ‘can do’ attitude
- The ability to recognise the importance of service improvement with a focus on great customer outcomes.
- Excellent attention to detail and the ability to follow agreed procedures and processes.

Ideally, we’re looking for people with experience and understanding of letting homes in a registered provider, public or private sector environment who has passion for brilliant customer service and celebrating great performance.
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

**Face to Face interviews will be held on Tuesday 16**th** May at Bower House in Oldham.