Patient Services Coordinator

3 weeks ago


Leeds, United Kingdom Acacium Group Full time

**Patient Services Coordinator**

**Xyla, (part of Acacium Group)**

**Leeds**

**Permanent**

**Monday to Friday 9-5. Including 1 Saturday shift (9-5) every 4 weeks, and two 11am-7pm shifts every 4 weeks.**

**Salary £23,400 plus bonus and excellent benefits**

**Unlock your potential**:
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

As a Patient services coordinator you will provide inbound and outbound telephone and administration support to our service users who have been referred onto our NHS Type 2 Diabetes Remission Program, being supportive and assisting them on their journey with us, ensuring records are kept up to date whilst providing excellent customer service.

Our health & wellbeing’s experienced team is dedicated to making the UK’s local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. We work with service users to make the changes that stick. Our people will be with you every step of the way, translating the science into healthy habits that add up to long term health improvement.

**Every day you will**
- Booking one-to-one appointments and dealing with patient/referrer/coach enquiries.
- Ensure patients receive excellent customer care service by having a great knowledge of the programme and its benefits.
- Answer calls swiftly to reduce the time spent queuing.
- Build a good relationship with patients through sensitive understanding of their needs and requirements.
- Handle sensitive data with attention to detail and maintaining accurate service user records.
- Support the service user engagement strategy to ensure adherence to the programme and minimise drop-outs.
- Assist with office administration tasks as required.
- Monitor of shared mailboxes.

**What’s in it for you?**

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

- Opportunities to enhance your experience and skillset by moving across the global organisation
- Flexible working model with opportunities to work from home
- Performance bonus scheme
- Workplace pension scheme
- Gym Flex - discounted gym memberships UK wide
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance and Critical Illness Cover

**Join us and make a difference**

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - **Putting People First, Always by your Side, Driven by Excellence.**

Join us and play a key part of shaping the future of society and improving people’s lives

**To thrive in this role, you must ideally have**
- Previous experience in an office-based customer service or administration role.
- Excellent telephone manner and communication skills.
- Strong IT proficiency including MS packages.

**Our Inclusion Commitment**:

- We are passionately committed to being a truly inclusive and diverse company



  • Leeds, United Kingdom LivingCare Group Ltd Full time

    **We have roles available in our NHS, Private Service and Imaging Admin teams** **The Role** As a Patient Services Coordinator at LivingCare, you will play a vital role as the primary point of contact for patients, engaging with them through various communication channels. This dynamic position requires exceptional multitasking abilities and a commitment to...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a Patient Service Coordinator to join our team in the Yorkshire Regional Genetics Service (YRGS) on a secondment / fixed term for a year. The service is based in the Department of Clinical Genetics, Leeds Teaching Hospitals NHS Trust. YRGS provides a regional Clinical Genetics service covering the North, East and West...


  • Leeds, Leeds, United Kingdom LivingCare Group Ltd Full time

    We have roles available in our NHS, Private Service and Imaging Admin teamsThe RoleAs a Patient Services Coordinator at LivingCare, you will play a vital role as the primary point of contact for patients, engaging with them through various communication channels. This dynamic position requires exceptional multitasking abilities and a commitment to delivering...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    The Abdominal Medicine and Surgery (AMS) CSU are seeking to recruit a highly motivated and enthusiastic Assistant Patient Services Co-coordinators to join our team in Leeds. We are offering an exciting opportunity for an Assistant Patient Services Co-ordinator who is enthusiastic, self-motivated and organised, with exceptional customer service skills to...

  • Patient Coordinator

    2 weeks ago


    Leeds, United Kingdom Acacium Group Full time

    **Patient Coordinator** **Xyla Health and Wellbeing (part of Acacium Group)** **Permanent, Full Time** **Monday-Friday with 1x Saturday shift and 2x 11am-7pm shifts a month** **Leeds** **£21,563 per annum plus a monthly bonus** **Unlock your potential** Are you an customer-service driven individual looking for a fulfilling role? We're looking for...

  • Patient Coordinator

    4 weeks ago


    Leeds, United Kingdom CREATE Fertility Full time

    CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are led by...


  • Leeds, United Kingdom Acacium Group Full time

    **Patient Referral Coordinator** **Xyla Digital Therapies (part of Acacium Group)** **Leeds** **Full Time (37.5 hours per week), Permanent** **£22,000 Per Annum + Performance based bonus** **Unlock your potential** Are you a process driven individual with a passion for getting things right for customers first time? Do you relish the challenge of...


  • Leeds, United Kingdom LivingCare Group Ltd Full time

    **The Role** Are you people centred and a good communicator? Are you passionate about delivering positive patient experiences? If you answered yes to theses questions why not come and join our LivingCare Family where you can shape patient experience and put people at the heart of their own healthcare. This role is one of the first points of contact for...


  • Leeds, United Kingdom LivingCare Group Ltd Full time

    **The Role** Are you people centred and a good communicator? Are you passionate about delivering positive patient experiences? If you answered yes to theses questions why not come and join our LivingCare Family where you can shape patient experience and put people at the heart of their own healthcare. This role is one of the first points of contact for...


  • Leeds, United Kingdom LivingCare Group Ltd Full time

    **The Role** Are you people centred and a good communicator? Are you passionate about delivering positive patient experiences? If you answered yes to theses questions why not come and join our LivingCare Family where you can shape patient experience and put people at the heart of their own healthcare. This role is one of the first points of contact for...


  • Leeds, United Kingdom The Dental Architect Full time

    The Dental Architect has an exciting new opportunity. As one of Leeds leading Dental and Cosmetic Practices, we are looking for a Patient Coordinator/Appointment Booker whose duties will primarily be: - Booking consultations for dental treatments. - Assisting the patients on the phone and face to face. - Assisting in selling the treatment and managing the...


  • Leeds, Leeds, United Kingdom LivingCare Group Ltd Full time

    The RoleAre you people centred and a good communicator?Are you passionate about delivering positive patient experiences?If you answered yes to theses questions why not come and join our LivingCare Family where you can shape patient experience and put people at the heart of their own healthcare.This role is one of the first points of contact for our patients...


  • Leeds, United Kingdom EvoDental Full time

    Life is too short to work somewhere ordinarySo, why not work somewhere extraordinary! **WHO ARE WE?** EvoDental is the UK's leading 'smile in a day' expert. We perform over 1500+ full jaw dental implant treatments annually. This is all that we do, all day, every day. Since 2007 we have been offering solely dental implant solutions, and since 2014 we have...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    The Spinal Surgery team within the Neurosciences CSU are seeking to recruit a highly motivated and enthusiastic Assistant Patient Services Co-coordinator to join our team in Leeds. We are offering an exciting opportunity for an Assistant Patient Services Co-ordinator who is enthusiastic, self-motivated and organised, with exceptional customer service skills...


  • Leeds, United Kingdom Aesthetic Health Full time

    Aesthetic Health Leeds are looking to recruit a part-time (30 hours per week) Patient Relations Team Member who will take pride in their work and continue to provide a safe and pleasant environment for our valued customers. Aesthetic Health is one of the UK’s leading aesthetic and anti-ageing clinics. Our highly experienced and attentive team, led by Dr...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    An exciting opportunity has arisen to join the patient administration team within the Head & Neck Clinical Services Unit! Are you a self-motivated, enthusiastic individual with excellent organisational skills and the ability to work within strict deadline? An exciting opportunity has arisen for an enthusiastic, proactive, motivated and passionate...


  • Leeds, United Kingdom The Dental Architect Full time

    You will follow up these enquiries and arrange bookings for consultations along with reporting and general administration duties. Most importantly, you will manage the journey for new patients from the initial enquiry to a successful acceptance of treatment. Booking consultations for dental treatments. - Assisting the patients on the phone and face to...


  • Leeds, Leeds, United Kingdom Meanwood Group Practice Full time

    RECEPTION: To provide a professional service to patients, and inform them of general information about the practice. To be calm, friendly and polite at all times. To be aware of all policies relating to diversity and to represent the practice in a positive and professional manner. To make, change and alter appointments, working within the boundaries of the...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role....


  • Leeds, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator Patient administrator - Radiology Leeds | Radiology | Permanent | Full Time Up to £19,578.00 depending on experience 37.5 hours per week Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s...