Night Worker Support

3 weeks ago

Birkenhead, United Kingdom Forum Housing Association Full time

**MISSION STATEMENT**
- “It’s all about You.”_

**Purpose**

To provide a safe and effective response to the needs of Service User’s and ensure that an excellent quality of accommodation and service is provided at all times.

**Key Task**

**1. **To ensure effective front of house duties, communication and record keeping.

**2. **To provide a safe and secure environment for all Service Users, colleagues and buildings.

**3. ** To undertake positive Housing Management functions.

**Duties and Responsibilities**

1. **To ensure effective front of house duties, communication and record keeping.**

1.1 To jointly manage the reception area, including door management.

1.2 To demonstrate an effective response to housing management functions and risk related matters, in conjunction with other Association colleagues and external services.

1.3 To liaise with the Association’s designated person for On Call when applicable, (Please refer to the ‘Emergency and On Call’ Policy).

1.4 All verbal handover, to be supported with written records.

1.5 To ensure the Association’s Policies and Procedures are adhered to with regards to the recording of information.

1.6 To ensure effective reporting and maintain accurate electronic and hard copy records.

**2. To provide a safe and secure environment for all Service Users, colleagues and buildings.**

2.1 To ensure Health, Safety, including the security of the Project, is given due regard at all times, carrying out Health and Safety inspections and tasks as appropriate to the Project.

2.2 To identify any Housing Management or Safeguarding risks using the appropriate reporting systems and associated paperwork.

2.3 To ensure the Association’s Policies and Procedures are adhered to with regards to the recording of information.

2.4 To monitor the building security and safety by utilising CCTV and jointly undertaking patrols.

2.5 To implement the Association’s Visitors Policy and Procedure and ensuring that any visitors or contractors are signed in and out of the project.

2.6 To ensure that the mobile phone and ORBIS is fully charged at all times.

2.7 To assist in dealing with any acts of Antisocial behaviour that may cause harassment, alarm or distress to residents or the wider public in line with the Associations policy and procedures.

**3. To undertake housing management functions.**

3.1 To be involved in the welcoming of Service Users and make them fully aware of the provisions available to them.

3.2 To ensure service users live safely in the project, and understand and comply with rules relating to the project. To offer advice and assistance to enable them to do so in a friendly, supportive manner

3.3 To ensure the Association’s Complaints Policy and Procedure is adhered to when taking complaints from Service Users.

**4. General**

4.1 To participate in any training that may be considered necessary in developing

the work.

4.2 To move around Association sites if and when required to support the

business need.

4.3 Strict adherence to confidentiality, particularly in the details of Service Users and staff is required at all times.

4.4 To work in accordance with the Association’s Safeguarding Accountability Framework at all times.

4.5 To treat everybody with respect and demonstrate commitment to Equality and Diversity.

4.6 To promote good practice through adhering to the Association’s Policy and Procedures and demonstrating the Association’s Behavioural Competencies and Values.

4.7 To undertake any other responsibilities and duties appropriate to the level of the post, that may be required from time to time.

**Hours of Work**

4 on, off shift pattern 21.00pm - 08.05am

**Salary**: £19,721.16-£21,625.08 per year

Shift:

- Day shift

COVID-19 considerations:
We are following Government guidelines

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