Band 4 Admin Team Lead

Job Title : Band 4 Admin Team Lead

Location : Dundonald

Duration : Temporary

Rate : £12.86p/h

Hours : 37.5hpw
- Monday - Friday - 9am - 5pm _

**Managerial Responsibilities**:

- Manage, motivate and deploy efficiently and effectively members of the Administrative Team promoting positive staff morale, empowerment and commitment.
- Analyse relevant performance data and present information to relevant Administration Manager.
- Review administrative staffing requirements to ensure resources reflect the needs of the respective teams
- Participate in the selection, appointment, induction and training of staff
- Promote and undertake KSF Appraisal with staff and provide guidance and advice to members of staff within assigned area of responsibility on personal development requirements initiating further training/development where necessary.
- Identify training and development needs of the team and arrange further training as appropriate.
- Hold regular staff meetings and take any necessary action resulting from matters raised
- Ensure all relevant information is communicated to Administration Team
- Monitor the quality, presentation and timeliness of work at regular intervals and, where appropriate, challenge performance issues and take necessary remedial action
- Participate in the Trust's Disciplinary and Grievance Procedures as required
- Co-ordinate and organise leave entitlement of Administration Team ensuring cover is available at all times to meet the requirements of the service

**GENERAL RESPONSIBILITIES**:

- To ensure patient details are communicated accurately and timely on all electronic or paper based systems.
- Analyse relevant performance data and compile information as requested.
- Ensure all relevant information is communicated effectively through an appropriate medium to staff within assigned Team
- Develop and maintain good relationships with Clinicians and Directorate leads so that any relevant issues affecting the efficient provision of the Various grades of clinicians can be addressed in a positive and constructive manner and help to achieve the key corporate, directorate and departmental objectives.
- Participate in the development and implementation of new systems and processes
- Investigate complaints, incidents and accidents and report on these appropriately
- Hold regular Team meetings and take any necessary action resulting from matters raised
- Attend mandatory training sessions, courses and seminars as required
- Undertake training relevant to the post as and when required
- Maintenance of standards and confidentiality in relation to patient records, ensuring information is updated promptly and accurately and the interests of patients and professional staff are protected.
- Maintenance of all office equipment including reporting any faults re computer system and recording of same and ordering of stationary and supplies.
- Any other general tasks or projects within the remit of the band.as may be allocated from time to time.

**Essential Criteria**:
**.*HNC/HND or equivalent/higher qualification in an administrative related field **AND* 1 years’ experience in a clerical / administrative role

**OR**

NVQ level 3 in administration **AND** 2 years’ experience in a clerical / administrative role

4 GCSEs at Grades A-C including Maths and English or English Language (excluding English Literature) or equivalent / higher qualification **AND** 3 years’ experience in a clerical / administrative role

**OR**

4 years’ experience in a clerical / administrative role at Band 3.

**2. **OCR Level II (Parts 1 & 2) Text processing/Word processing **OR** 2 years equivalent experience in the use of Microsoft Office Products including Microsoft Word.

**3. **Working knowledge of electronic information systems/databases and inputting and extraction information

**4. **Working experience in an administrative capacity dealing with competing demands on time and resources, adhering to tight deadlines.

**Desirable Criteria**:
**Working knowledge of PAS (Patient Administration Systems) and /or Encompass**

**Working knowledge and understanding of patient access and waiting list/waiting time targets**

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

Pay: £12.86 per hour

Schedule:

- Monday to Friday

Application question(s):

- Working knowledge of electronic information systems/databases and inputting and extraction information
- Working experience in an administrative capacity dealing with competing demands on time and resources, adhering to tight deadlines

**Education**:

- Bachelor's (required)

**Experience**:

- Administrative/Clerical: 2 years (required)
- OCR Level 11 text Processing/Word processing: 1 year (required)
- Microsoft Office Products: 2 years (required)

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