Technical Support Assistant
4 days ago
**Technical Support Assistant**
**Crawley**
**£16 - £18 per hour**
Morson Talent are working with a large energy company to recruit a Technical Support Assistant to support the Network Planning team. This is a temporary 9 - 12-month position with the opportunity to go permanent after the contract.
**Key Responsibilities**
- Support customer enquiries and ensure they are addressed in a timely and professional manner.
- Provide quality information to internal and external stakeholders in the form of reports including for example support for the LTDS, DG mapping, etc or reports to National Grid and external customers such as generation capacity reports or ad-hoc requestsfrom other external stakeholders.
- Assist the development of project information in SAP PPM/PS, financial reports and raising claim notifications.
- Take ownership of the internal mailboxes, registering all incoming work for the team, and allocating work to the relevant Network Planning Engineers and Technicians taking, updating all relevant technical characteristics in the database, including but notlimited to primary, grid and GSP, point of connection voltage, type of generation, import and export values
- Assist in resolving missing information for network records, data quality issues in the database and other tools; Identify, manage, and implement improvements to the working practices.
- Attend liaison/ interface meetings with other stakeholder giving updates on progress of jobs for the team and taking notes as required.
- Support the Network Planning team with general administration such as updating the team monthly report, raising POs, ordering PPE, stationery, setting up meetings, team events
- Support the network planning team in the more administrative tasks of their works such as utility plans, chasing for status updates, gathering information about/ for local authorities.
**Skills, Knowledge and Experience**
- A good standard of English and Maths
- Proficient in basic PC skills (including Microsoft Office suite)
- Self-motivated & able to work under pressure
- Good team working skills as well as self-motivated and able to work under own initiative and comply with targets set for allocated tasks;
- Good organization skills including the ability to plan and manage time;
- Basic understanding of the principles behind electricity networks and electrical assets such as transformers, switchgear, cables and overhead lines;
- Proficient in IT technology including Microsoft Office Word, Excel, Access, PowerPoint.
**Desirable**:
- Previous experience of technical support activities
- Good interpersonal skills and an ability to communicate clearly
- The post-holder should be able to think and act ahead of time to take advantage of opportunities for innovation and improvement and to address problems
- Enthusiastic and flexible approach to work
- An understanding of the principles of Distribution Network Operator power engineering;
- Previous use of UK Power Networks IT technical programs such as SAP, PowerON, PI and Netmap;
- Knowledge of connections and/ or consents activities
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