Client Support Assistant

2 weeks ago


Northfleet, United Kingdom Storefast Solutions Full time

Storefast Solutions have an exciting opportunity for a Client Support Assistant to join our Client Service Team.

The Client Support Assistant will be a main point of contact for day-to-day enquiries from our customers, and will provide excellent customer service and administrative support. You will be required to provide support to an ever-growing portfolio of customer accounts, ensuring that they are administered and managed effectively.
- Communicate and respond accurately and in a timely manner to customer enquiries regarding orders, transport and stock levels.
- Managing inboxes for all queries, following-up on customer requests and orders.
- Take ownership and resolve customer issues and queries.
- Book transport and loading/delivery slots.
- Use the stock control system, Outlook and other communication methods to progress customer requirements.
- Identify opportunities through orders received and communicate to the Client Service Manager.
- Work closely with other departments providing ad-hoc support when required.
- Assist in preparing production paperwork in accordance with agreed plans.
- Book completed products onto our internal system and produce relevant documentation.
- Attend and minute internal meetings to ensure customer requirements are understood and addressed.
- Keep records as required and produce sundry reports for customers.
- Champion safe working practices with your team and the company.

**Key Skills**:
Essential:

- Must have clear, confident and professional telephone manner.
- Confident in handling any potential customer issues or complaints and raising them to management when required.
- Attention to detail.
- Copes well under pressure and able to work on own initiative.
- Team player.
- Excellent computer skills, including proficiency in Microsoft Outlook, Word and Excel.
- Good written and verbal communication skills.
- Problem solving and the ability to investigate.

Desired:

- Previous experience of working in a customer services/customer support role.
- 1 years’ experience in an office-based environment.

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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