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Customer Service and Sales Advisor

1 month ago

Wakefield, United Kingdom Andy File Associates Ltd Full time

**Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.**

Our client is looking for an experienced sales and customer service advisor to join their pro-active team. The successful applicant will work as part of a small team ensuring at all times the best possible service is provided to the customer base. You will be asked to process service requests and escalate complaints across a number of communication channels. To do well in this role, you will need to be able to remain calm when customers are frustrated, you should also have experience working with computers.

This role will involve receiving a high volume of calls from customers with the aim of converting enquiries into orders and processing purchase orders from new and existing customers, also advising and resolving customer queries whilst promoting our client’s products and current promotions.

**Key Responsibilities**
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Logging calls and taking ownership of full end to end after sales process timeously
- To resolve problems to customer’s satisfaction within agreed timelines (KPIs), effectively and efficiently
- Ensuring customer contact is maintained and regular updates are provided
- Maintain and update customer database with accurate information
- Develop and maintain a full knowledge of products and services
- Assist with processing purchase orders sent in by our customers
- Assist with telephone inquiries from homeowners and merchants
- Assist with customers’ account queries
- Facilitate sales transactions by advising customers on suitable products that best meet their needs
- Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed
- Ensure that the agreed levels of service are being provided to ensure both continued and potential additional business
- Ensure that high standards of record keeping and administration are maintained at all times
- Liaise with other departments such as the Account Management teams, credit control or other sales operations as required

**Experience & Knowledge**
- Previous customer service experience is essential together with inbound call handling and the ability to use computers (required).
- Experience using SAP or Salesforce (Advantageous but not necessary).

**Abilities & Skills**
- Excellent telephone manner and communication skills both verbal and written
- Proven track record at delivering results in a timely and professional manner
- Ability to manage information and process in accurate and timely fashion
- Excellent organisational and planning skills
- Strong customer focus and attention to detail
- Ability to work on own initiative and as part of a team
- Ability to work under pressure

**Benefits**

Free Parking, Healthcare Scheme, Free Eye Tests, Cycle to Work Scheme, Company pension equates to 4% employee and 5% employer contribution, 26 days + Bank Holidays and annual bonus based on company performance.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (required)

Work Location: One location

Reference ID: AB1

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