Technical Claims Team Leader

7 months ago

Cheadle, United Kingdom Freedom Group Action 365 Full time

How does working 4 days for the same salary as 5 sound? No really, there’s no catch.

We’re a great bunch here at the Freedom Services Group, and we’re all about looking after our employees. Which is why we’ve recently trialled a 4-day working week for all staff.

Freedom services are going through an exciting phase of growth, and we’re looking for enthusiastic and motivated people to join our team.

As part of our team you’ll also get some amazing benefits.

Does this sound like your kind of place to work? Here’s what we’d like from you

**About us**

We are the Freedom Group and we're passionate about what we do; protecting people, their property, their valued possessions, and the things they love. We provide a range of services to business partners and customers including insurance underwriting, distribution of insurance products and management of motor claims.

Our team is based in Cheadle, Cheshire but we've adopted a successful hybrid approach where remote and flexible working is very much at the forefront. In addition to a competitive salary, we provide a range of great benefits including:

- Reduced hours benefit (4 day week).
- Paid day off for your birthday
- Private healthcare after 6 months service
- Enhanced Maternity & Paternity policy (qualifying period)
- Company sick pay (qualifying period)
- Competitive holiday allowance
- Company pension contribution
- Social events throughout the year
- Company discount & benefit scheme
- Free eyecare vouchers
- Death in service policy

As an employee of the Freedom Group, you will find a fun working environment and an inclusive culture where everyone feels valued and respected, and we're looking to add some new faces to our growing team.

The Technical Claims Team Leader is responsible for leading, coaching and developing our people to increase technical claims capability and successfully implementing our claims vision.

They are also responsible for motivating, inspiring and driving a high performing proactive team to ensure we create the right culture, promoting teamwork, accountability and a positive environment where our staff can flourish, deliver on their claim’s targets and provide our customers with an exceptional service.

**Key Duties and Responsibilities**
- Delivery of agreed KPI’s & SLA’s ensuring the team are performing.
- Training and upskilling employees in a training environment as well as on a one-to-one basis
- Supporting the overall department from a technical perspective with own damage heads, bodily injury, third party damage claims and credit hire.
- Supporting and collaborating with supply partners and providing technical support where required
- To handle a small portfolio of complex/high value claims end to end
- Identifying new opportunities for strategic initiatives
- Adherence to company and regulatory procedures in order to ensure all claims submitted against the client insurer are handled correctly, mitigating losses and preventing leakage.
- Authorisation of reserves and payments within an agreed authority limit
- Liaise with Technical Performance Leader and Performance Manager to support the team’s success and quality of performance.
- Handling complaints/escalations
- Work with trusted panel solicitors utilising a strategic case management approach. Be competent in giving instructions on cases within our Delegated Authority limit
- Ensuring training requirements are facilitated with all staff to have development plans, assisting with creating material and delivery of training.
- Recognising good performance and celebrating success and also being able to recognise and address under performance
- Ensure the people management objectives are carried out to the required standard within the team, such as - supervise where appropriate, training, performance management, people management, deliver comprehensive monthly 1-2-1’s and mentor Team Managers to ensure everyone achieves individual and business targets.
- Ensure the prompt updating and correct use of Sage HR by yourself and the management team for all aspects people management.
- Mediate any interpersonal issues whilst inspiring and motivating staff, through providing effective feedback to create individual learning plans.
- Embedding an effective open and honest communication strategy across the operation, communicating regularly on performance and updates making use of all methods of communication so all staff feel included and informed of the overall claims team goals and their individual part to play.
- Seeking feedback from the team and acting upon it. Supporting through helping to remove barriers, to help drive success and demonstrating resilience by always seeing things through to completion

**Qualifications and Education Requirements**
- GCSE or equivalent Maths, English grade A- C

**Preferred Skills**

Significant knowledge and experience of technical motor claims across the following:

- Injury - MOJ and OIC portal, out of portal (vu

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