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Service Coordinator

1 month ago

Smethwick, United Kingdom YourConstruction Ltd Full time

YourConstruction are delighted to be recruiting for a Service Coordinator for a Nationwide Air Conditioning Company based in Smethwick.

My client offers a Nationwide Cover for reactive breakdowns, maintenance and installation of HVAC and Air Conditioning equipment.

Due to extensive company growth, a Service Coordinator is required to run the day to day running of a busy service desk and oversee the Engineers and their workloads. Ideally you will have experience working in a similar role with a HVAC, Refrigeration or Facilities Management background.

Good customer service skills are essential

**Main duties will include**:

- Logging incoming calls.
- Chasing contractors for updates and reports
- Arranging engineer’s diaries
- Raising purchase orders for suppliers
- Liaising with engineers throughout the day
- Providing customers regular updates for their ongoing calls
- Handling customer enquiries
- SLA and KPI monitoring
- Data entry
- Arranging access with sites
- Raising permits where required, including Risk Assessments and Method Statements
- Other general Admin duties.
- Worked with Engineers and arranging workloads and diaries.
- Experience working in the HVAC, FM or similar industry.
- Excellent Administration experience is essential.
- Experience using Outlook, Excel and Word
- Excellent verbal and written communication skills
- The ability to multitask and prioritize workload.
- Industry knowledge or engineer management is required.

**Additional information**:

- 8.30 - 5 Mon - Friday (Negotiable)
- Pension
- Free parking

**Salary**: £18,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Smethwick: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: LH00908

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