Veterinary Receptionist

3 weeks ago


St Albans, United Kingdom Marshalswick Veterinary Surgery Full time

We are looking for a dynamic part time new Receptionist to join our busy and customer-focused veterinary practice in St Albans. 20-25 hours per week, including some Saturdays, on a rota. This is a busy practice, therefore, you should have experience working in a fast-paced customer service environment.

Previous experience and/or qualifications are preferable.

**Responsibilities**:

- Greet and check-in clients and their pets in a friendly and professional manner
- Schedule appointments and manage the appointment calendar
- Answer phone calls and address client inquiries or direct them to the appropriate staff member
- Maintain accurate and up-to-date client records in the practice management system
- Assist with filing, organizing paperwork, and managing office supplies
- Collect payments for services rendered and provide clients with invoices or receipts
- Coordinate communication between clients and veterinary staff

**Experience**:

- Previous experience working in a veterinary clinic or animal hospital is preferred
- Knowledge of basic veterinary terminology and procedures

**Skills**:

- Excellent customer service skills with the ability to communicate effectively with clients, veterinarians, and other staff members
- Strong organizational skills and attention to detail to ensure accurate record keeping
- Ability to multitask and prioritize tasks in a fast-paced environment
- Compassion for animals and their owners, demonstrating empathy and understanding

**Job Type**: Part-time

**Salary**: £13,803.24-£26,294.12 per year

**Benefits**:

- Private medical insurance
- Sick pay
- Store discount

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Expected start date: 01/04/2024



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