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Lead Client Care Assistant

4 months ago

St Johns Wood, United Kingdom Village Vet Full time

**Head Receptionist (Client Care Lead)**
**Salary: £28,409 per annum**

**Location: Village Vet, St. Johns Wood/Primrose Hill**

**, Permanent**

**Hours: 42 Hours per week. Shift Variation: 8:00-4.30, 11:00-7.30 pm. 1 in 6 Saturdays.**

Are you ready to take on the exciting role of Head Receptionist at Village Vet?

You will manage and lead the client care teams at both the St. John's Wood and Primrose Hill branches. This is an incredible opportunity to make a real impact and show your leadership skills.

This is a key role in leading and empowering the front-of-house teams to deliver an outstanding and polished experience to our clients and visitors to the practice.

**Your role and responsibilities**
- Strong leadership and exceptional communication skills.
- Promote a conducive and supportive working environment.
- Responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
- Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
- Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
- Be a presence within reception, lead by example by engaging with clients and their pets.
- Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

**Required Experience and Skills**
- Experience of motivating, leading and developing a team
- Experience in a client care environment
- Handling customer complaints and issues with payments
- Previous experience working as a lead or head receptionist Knowledge (Desirable)
- Qualifications: GCSES’ or equivalent in Math & English (Desirable)
- Able to work under pressure A team player

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.