Call Quality Assessor

1 month ago


Diss, United Kingdom Michelle Denny Recruitment Full time

**LOCATION**:
Diss, UK

**CONTRACT**:
Permanent

**JOB STYLE**:
Office based

**SALARY**:
From £24,000pa doe

**STARTING**:
According to notice

**PUBLISHED**:
19 May 2023

**JOB DETAILS**:
Michelle Denny Recruitment have been given the task of finding a super Call Quality Assessor for a Diss based business. This is a full time, Monday to Friday role with hours of 9am - 5.30pm. Salary starts at £24,000pa and is negotiable depending on experience, so if you love listening to other people’s conversations, this could be an interesting opportunity.

This is a completely new position within the organisation; we are looking for someone with a keen ear and who will enjoy ensuring excellent customer service without having to speak with actual customers

**Your main responsibilities**:

- Regularly listen to call centre calls to monitor compliance, checking that the relevant laws, regulations, industry & company quality standards are being met.
- You will also be maintaining records of compliance activities, preparing documentation to summarise your findings and report to management, for them to ensure improvements are made as needed.

**The prospects**:

- There are genuine prospects to develop your career into a wider and more specialised compliance area as the department expands.

**What you’ll need**:

- Ideally, experience working within a compliance-related field
- High ethical standards, with the ability to handle sensitive and confidential information with integrity and discretion
- Proficency using IT and comfortable working with repetitive tasks and deadlines



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