Assistant Director of Housing Management

1 week ago

London, United Kingdom Islington Council Full time

We are looking for a resourceful and ambitious assistant director with a commitment to challenging inequalities, to help develop a collaborative environment that empowers all staff to thrive and be able to deliver the high standards of quality required to meet the needs of our residents.

This role is an integral part of the Housing Operations service, bringing together our resident focussed service delivery, quality assurance, safeguarding and workforce development functions. Working with other the assistant directors across the department and supporting the Senior Leadership Team to deliver the Homes and Neighbourhood services vision to be the best housing service in the country in the next two years and to be resident led.

You will be responsible for coordinating between strategic leaders, and operational colleagues to ensure that we have a high quality and supported workforce, with the skills, knowledge, and experience to meet our current and future challenges, building on the strengths of our residents and the resources of our community. Leading our strategic and operational approaches to housing management, making sure it is everyone’s business, ensuring that resident’s empowerment is promoted and so is their independence and their human rights.

Your duties will include proactively leading, managing, planning, and organising the workflows of the service. You will provide operational and strategic vision, strong leadership, and support as a key management role in the service.

A crucial part of your role will be to ensure that the service is run in the most cost-effective and efficient way. You will also be tasked with raising the profile of Islington Council Housing Management Services internally, regionally, and nationally through collaborative working, professional networking, and innovation in solutions.

You will lead our work to coordinate extensive housing management services and best practice initiatives across internal and external provision within the Homes and Neighbourhood services. You will ensure a strengths-based approach permeates decision making at all levels, and that a culture of reflective learning and improvement is developed and embedded.

You will lead the delivery and development of transformative, innovative, and improved services, created by the principles of co-production and engagement. This includes the maximisation of digital solutions, taking a proactive role in engaging and influencing partners across Housing, Health and Social Care to maximise opportunities, enable residents to live independently, and exercise choice and control over their lives. You will lead on developing partnerships networks and relationships with stakeholders to deliver models of best housing management services and drive efficiencies.

As the Assistant Director of Housing Management your primary role will be to lead the delivery of the Housing Management Services within Islington Council for 36,000 tenants and leaseholders. You will be responsible for ensuring that the service is effective, fit for purpose, meets the regulatory framework, places tenant and leaseholder empowerment at the heart of the service and aligns with the Council’s corporate values and principles.

The Housing Operations services vision and values have been co-produced with our residents and partners.

The role reports to the Director of Housing Operations and Deputy Director of Homes and Neighbourhoods and will be based within the Housing Operations service within the Homes and Neighbourhood service.

**Closing date**: Sunday 25 th February 2024 at 23:59

**Interview date**: week commencing 11 th March 2024

Strategic and operational leadership of the Housing Management service, which complies with regulatory standards, relevant legislation and Government guidance. This should be underpinned by reliable evidence, regular reviews and clear plans to continually improve the services managed and deliver value for money.

Setting and monitoring clear and ambitious service performance requirements ensuring that services are delivered efficiently and effectively to a high standard of customer care by driving up performance of both individuals and teams.

Delivery of services which have regard to and reflect the diversity of residents/customers across Islington taking account of differing needs, ensuring all staff adopt a proactive customer-orientated culture.

Be the strategic lead for tenant empowerment and engagement; ensuring a strong customer voice influences service design, development and improvement.

To safeguard the well-being of children and vulnerable adults.

Responsibility for services delivering the Council’s ambitious, resident led, plans, ensuring the Council’s CARE values and providing Housing Management services to customers / residents that are the best in the country.

To provide dynamic and visionary leadership to drive forward the council’s agenda and to ensure that the council and its partners p

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