Customer Service Co-ordinator
1 week ago
About us
- DS Smith
is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of ‘Redefining Packaging for a Changing World’ and our
- Now and Next_
sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke
box-to-box in 14 days
model, design capabilities and innovation strategy sits at the heart of this response.
Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.
About the role
We’re looking for a dynamic and confident Customer Service Coordinator to join us in delivering on our promise of excellent customer service and to achieve excellence in any customer interactions. The focus of this role is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding our goals and targets.
In this position, you will act as the primary point of contact for a defined customer base, working and supporting both internal and external teams to achieve business objectives and service goals. You’ll be processing new and repeat customer orders within agreed customer service level agreements, acknowledging any issues/complaints and working to find appropriate solutions, developing strong relationships with customers, and keeping them up to date on the status of their orders.
Other key duties will include:
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
- Working with the team and other colleagues within the company to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenging and developing our process flows and methods of operating to deliver upon our customer excellence programme
About you
- Minimum requirements:_
- Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplace
- Proven track record of performing at a high level in a fast-paced customer service environment
- Computer literate, with a good understanding of Microsoft Office software
- Ability to prioritise & manage own workload
- Preferred requirements:_
- Evidence of continuous learning and development during career
- Exposure to a manufacturing environment
- Experience working with Integrated Business Systems
**Benefits**:
- Competitive salary up to £25k
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Salary sacrifice electric car scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: Swadlincote, Derbyshire, hybrid working considered.
DS Smith Mercia is a new operation on site at our customer’s premises, where we are implementing a leading packaging service at our Customer’s new Global Parts Distribution centre. We will have onsite production equipment, warehousing area, and an order picking cell to deliver our customers daily packaging requirements. This is an exciting opportunity to join DS Smith as we re-define packaging for a changing world.
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