Visitor Experience Host

2 weeks ago

London, United Kingdom The Royal Academy of Arts Full time

Salary
- **£11.95 per hour**
- Location
- **London**
- This is a _
- Temporary_
- , _
- Casual_
- vacancy_
- that will close _
- in 11 days_
- at 23:59 BST_
- . _

**The Vacancy**

**_Please note, this role is offered on a Casual contract with flexible, ad-hoc work on weekdays, weekends, bank holidays, and public holidays. The Royal Academy of Arts is under no obligation to offer you hours._**

**About this Role**

The Royal Academy of Arts’ Visitor Experience Hosts are the first and last impression of the Royal Academy and as such are seen as the embodiement of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need.

We ensure the on-site visit is safe, welcoming, authentic and engaged - from meeting and greeting, ticket/card scanning, and the use of thoroughfares and cloakrooms to the experiences in our restaurants and cafes.

**About You**

You will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do.

You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story.
- Shifts are across a 6-day operation from Tuesday to Sunday from 9:15 until 6:15pm and Friday nights until 9pm._

**The Company**

The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to ‘establish a society for promoting the Art of Design'. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.

Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.

The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.

**The Benefits**

**Exhibitions**

Reciprocal Agreements with galleries across the UK

**Enhanced Pension**

Generous employer contributions

**Enhanced Holiday**

25 days annual leave, plus bank holidays

**Wellbeing**

Access to a virtual GP Service and Mental Health First Aiders

**Agile Working**

The opportunity to work flexibly

**RA Staff Council**

Where your views are heard and listened to

**Employee Clubs**

Football, Staff Choir and more

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