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Returns Clerk

7 months ago

Chesterfield, United Kingdom Great Bear Full time

**Company Description**
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

Due to continued growth, an exciting opportunity has arisen for a Returns Clerk to join our friendly team in Chesterfield on a full time permanent basis.

**Salary**:25,207 per annum.

**Working hours**:4 on 4 off, 6am-6pm.

As a Returns Clerk you will work within the Stock Team and support the warehouse operation in key administration areas. This position is essential to ensure the smooth and effective processing of all site returns & damages.

**Key Duties of a Returns Clerk**:

- Responsible for effectively and accurately managing all returns.
- Recording, investigating and resolving Customer claims, working to deadlines.
- Organising and processing Returns from the Customer, ensuring accuracy of stock.
- Preparing daily and monthly reports, both internally and to the Customer.
- Processing all returned stock, from receipt to put away, including rework.
- Ensuring all returns are received at site and processed in line with the customer requirements.
- Advising of any quality issues immediately whilst liaising with the stock team.

**Qualifications**
- Able to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Ability to work to tight deadlines and manage their time effectively.
- Able to demonstrate a high level of attention to detail.
- Excellent problem solving skills.
- Have excellent organisational and communication skills.
- Good PC skills and Knowledge of Microsoft packages essential.
- Knowledge of Autostore.

**Additional Information**
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirement so we offer a** **great contribution of 4% employee and 4% employer.
- ** Life Assurance**:

- x2 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings