Operational Support Lead

2 weeks ago

Crewe, United Kingdom Assurant Full time

**Operations Support Lead - Italian national**

**12 month Fixed Term Contract**

**Based in Crewe, Cheshire**

**Remote Working Opportunities Available(Must be living in the UK)**

**About Assurant**:
One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambition. We are Assurant. A creative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

**The opportunity**:
Our continued year on year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop the insights, the products and the strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting a French speaking Operations Support Lead to join our European Operations team. Reporting to the Operations Manager for Europe, supporting Assurant’s Italian Operations. This Operations Support role is responsible for:

- Delivering administrative services for our internal service, finance and IT areas.
- Supporting the operations teams to drive performance and quality.
- Giving advice to our TPA’s on complaint and claim referrals

**Other responsibilities include;**
- Managing scheduled tasks.
- Managing monthly claim data loads.
- Creation of MI reports.
- Managing the complaint / claim referral process for all German campaigns.
- Supporting the TPA’s with claim queries and escalations.
- Coaching and training others.
- Delivering presentations on TPA performance and change initiatives.
- Monitoring and improving call quality and compliance measures to drive performance.
- Contributing to customer journey reviews by identifying and driving process improvements.
- Ownership for the delivery in year objectives aligned to required performance standards

This Operations Support role consists of: 30% Administration support and 70% Operations support

**You will have the following skills;**

Previous Experience:

- Experience of working in a regulated environment.
- Experience working in Financial Services or Telecommunication is a preference but not essential
- Administration and/or Call Centre experience - working at a management level is a preference

Knowledge and Skills:

- Fluent in English and Italian
- Proficient in common Microsoft Office packages.
- Highly organized, with a flexible approach to work, and the ability to multi-task effectively.
- Excellent levels of accuracy and attention to detail.
- Ability to organise and prioritise workload to ensure deadlines are met.
- Ability to use initiative and effectively problem solve.

**Benefits & Training**
- Bonus Scheme
- Flexible Working
- Internal Wellbeing Programme
- LinkedIn Learning
- Learning and Development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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