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Technical Support Specialist

1 month ago

Broadstairs, United Kingdom Trapeze Recruitment Services Limited Full time

**Company Profile**

A global leader in what they do, with worldwide distribution channels. Their headquarters are in Broadstairs, on a 4.5-hectare site incorporating high-tech manufacturing and research and development facilities.

**Job Summary**

An exciting opportunity has arisen within the Technical Support team for a Technical Support Engineer Specialist. This is a home-based role.

**Role Requirements**
- Deliver timely expert 2nd and 3rd line escalation support to 1st line support organisations professionally and in accordance with service level agreements
- Support in the installation of new machines
- Fully understand the functionality and capability of all products
- Research new technologies within the product range to develop procedures and training materials to assist product training activity
- Establish effective working relationships and networks within the group Engineering & Application Teams to ensure knowledge and best practice is shared openly
- Investigate and report failure mode cause and effect
- Assist with supporting product documentation, training requirements and distribution of technical support information
- Respond to requests for print samples and to carry out demonstrations of equipment both face to face and remotely
- Complete validations on new equipment and ink ranges
- Identify potential opportunities to improve work processes, tools and systems to streamline workflows
- Ideally degree level qualification or similar, preferably in an engineering or scientific discipline
- Ideally field based technical support experience on R2R wide format inkjet equipment
- With a positive proactive approach to work you will have the ability to make effective and timely decisions
- Engineering know-how of Wide Format Inkjet (WFIJ) principles and systems
- Competent on Mac or PC, with a good comprehension of the OS, Microsoft products
- Must be able to interact with equipment manufacturers preferably at product design stage through to validation
- Strong verbal communication skills including report writing

**Remuneration & Benefits**
- Competitive basic salary
- Excellent holiday entitlement and benefits
- The opportunity to work for an extremely reputable market leading organisation

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