Application Support Specialist
7 days ago
We are looking for a skilled professional to join a global company based in Broadstairs, known for its innovative inkjet products and technologies. This role involves managing the testing and validation of inkjet inks, providing expert support to OEM customers, and developing relationships with key stakeholders.
Role and Responsibilities:
- Managing the testing and validation of inkjet inks within OEM systems
- Delivering expert escalation support to business and key OEM customers
- Developing and managing test protocols for new product evaluations
- Developing relationships with OEM customers and offering expert product knowledge
- Understanding the functionality and capability of all OEM products
- Investigating and reporting failure mode cause and effect
- Assisting with product documentation, training requirements, and technical support distribution
Skills and Experience:
- Ideally 7+ years of experience in inkjet technology R&D or hardware engineering
- Integration know-how of inkjet inks for UV and Aqueous inks preferred
- Proven onsite customer support experience
- Proficiency in Microsoft Office and Service package applications
- Degree level education in a relevant scientific field
- Willingness to travel up to 60% of the time
- Full driving license required
Benefits:
- 26.5 days annual leave entitlement (increasing after 3 full years of service)
- Private Health Insurance
- Company Pension
- Company Sick Pay after 6 months of service
- Christmas Bonus
- Annual Company Profit-based bonus
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