Application Support Specialist

2 weeks ago


Broadstairs, United Kingdom Trapeze Recruitment Services Ltd Full time

A global leader in what they do, with worldwide distribution channels. Their headquarters are in Broadstairs, on a 4.5-hectare site incorporating high-tech manufacturing and research and development facilities.Role and Responsibilities * Managing the testing and validation of inkjet inks within OEM systems and assessing products deliver print results expected by end users in the desired application. * Deliver timely expert escalation support to business and key OEM customers. * Develop and manage test protocols for new product evaluations as well as project reviews to support inkjet system developments. * Develop relationships with OEM customers and offer expert product knowledge to support engineering/integration activities. * Fully understand the functionality and capability of all OEM products. * Investigate and report failure mode cause and effect (FMEA process). * Assist with supporting product documentation, training requirements and distribution of technical support information.Skills and Experience: * Ideally 7+ years technical professional in inkjet in R&D and/or hardware engineering * Integration know-how of inkjet inks for UV and Aqueous inks is desirable. * Proven solo onsite customer support experience * IT literate – Microsoft Office and Service package applications * Degree level or equivalent educated in relevant scientific subject * Travel required up to 60% of the time * Full driving license requiredBenefits * 26.5 days annual leave entitlement (increasing to 27.5 after 3 full years of service) * Private Health Insurance * Company Pension * Company Sick Pay after completion of 6 month of service * Christmas Bonus * Annual Company Profit-based bonus (subject to annual profits)Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained



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