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Personal Assistant

5 months ago

Glasgow, United Kingdom NHS Scotland Full time

To provide an extensive and comprehensive administrative service to Senior Management staff (e.g. General Managers, Service Managers, Lead Nurses) within the organisation, organising and prioritising workload to ensure the smooth day-to-day running of the management office. The post holder will be the focal point for communication within the management offices and will be required to liaise with the local and Directorate management teams, and to develop and maintain good communication links across the Service and within NHSGGC and other external agencies. The department provides a full range of professional administrative, secretarial and clerical services which support clinical staff to deliver high quality, efficient and effective patient-centred care within Acute Services, in line with local and national standards. The North Sector Emergency Care and Medical Specialties Service provides comprehensive in-patient and out-patient care to adults within the Greater Glasgow & Clyde Health Authority. Patients are admitted for general medical and acute care by a large team of multi-disciplinary specialist’s teams including Consultants, Specialty Doctors, and Junior Medical Staff, Ward and Specialist Nurse teams.

The following sets out the core responsibilities of the Personal Assistant. The frequency and extent to which the post holder carries out all duties may vary from area to area.
- To provide an internal and external contact service between the service, NHS Greater Glasgow & Clyde management, external agencies and ensuring all enquiries are dealt with timeously and by the provision of relevant and meaningful information, or passed to the most appropriate person. The post holder must at all times ensure confidentiality is paramount and in line with local, national and Board protocols.
- To assist the Senior Manager in managing their working day by arranging appointments, being an identified contact point for all callers to the office, by telephone or in person and deal with enquiries, exercise significant initiative in resolving issues and advise on the proper channels of communication to ensure that the Senior Manager has few inappropriate interruptions.

You should have and HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience. Minute taking skills and proficient use of software systems including Microsoft Office Packages.

Informal Contact: Mhairi McMuigan, Tel No: 0141 201 6350