Care Coordinator

2 weeks ago

North Shields, United Kingdom Walfinch Home Care Newcastle Full time

**Overview**:
Join our growing team at Walfinch Home Care Newcastle as a part-time Care Assistant / Care Coordinator, with the opportunity to transition into a full-time Care Coordinator role as our business expands. This hybrid position is perfect for someone passionate about delivering high-quality care and looking to advance their career within a supportive and fun environment.

Key Responsibilities:
**Care Assistant Duties**:

- Provide high-quality personal care to clients, assisting with daily activities such as personal hygiene, meal preparation, and medication management.
- Monitor and report changes in clients’ health and well-being.

**Care Coordinator Duties**:

- Ensure that carers are appropriately rostered and allocated to clients, delivering care safely and on time according to clients’ wishes and care plans.
- Maintain professional communication with clients, their representatives, and care staff.
- Assist in scheduling and coordinating care staff, taking into account their skills, experience, and availability.
- Maintain accurate records and produce reports as required.

**Duties**:
**Maintaining Professional Communications**:

- Represent the company professionally in all forms of communication.
- Ensure prompt and respectful telephone responses.
- Use systems to record and monitor mileage and travel distances, improving efficiencies.
- Keep the Registered Manager informed of urgent matters or issues.
- Distribute staff rotas at agreed intervals and ensure accurate record-keeping.

**Coordinating and Scheduling**:

- Handle new client referrals and process changes to care and support needs.
- Schedule carers to deliver care according to clients' personal care plans.
- Account for client preferences, travel arrangements, and working patterns.

**Working With Staff**:

- Create detailed work schedules for carers and provide instructions/guidance.
- Ensure adequate recruitment and skill mix to meet business needs.
- Maintain carers' work/life balance with appropriate scheduling.

**Maintain And Improve Quality And Compliance**:

- Adhere to the company’s Quality Assurance Policy and CQC regulations.
- Maintain confidentiality and report any legislative issues to the Registered Manager.
- Ensure accidents and incidents are recorded and acted upon.

**Work Well As Part Of The Walfinch Team**:

- Work flexibly to meet business needs.
- Maintain up-to-date electronic and handwritten records.
- Participate in general office duties and report preparation.
- Take part in the out-of-hours emergency on-call rota as required.

Role Specification:
**Essential Criteria**:

- Dedication and commitment to care
- Professional and respectful, with a clear understanding of professional boundaries
- Effective team player with strong planning and organizational skills
- Understanding of good care principles
- Ability to cope under pressure and adapt to change
- Empathetic, flexible, and reliable
- Innovative problem-solver with excellent emotional intelligence
- Passionate about bringing joy and happiness to clients' days

**Experience and Skills**:

- Computer literate with good administrative and IT skills
- Strong written and verbal communication skills
- Understanding of confidentiality in home care services
- People management skills and willingness to follow company policies
- Commitment to continuous learning and skills updating

**Desirable**:

- Professional qualification in healthcare
- Good geographical knowledge of the local area
- Experience using rostering software and coordinating care
- Understanding of care provision legislation and ethical principles
- Full driving license

Compensation:

- Opportunity for salary increase and transition to a full-time Care Coordinator role as the business grows
- Benefits include paid training, professional development opportunities, and performance bonuses

**Job Types**: Full-time, Part-time, Permanent

Pay: £12,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have access to your own vehicle?
- Are you available to work various hours, including mornings, evenings, and weekends?
- Have you ever been responsible for scheduling or coordinating staff in any previous role?
- Are you available to work part-time with the potential to transition to full-time as the business grows?

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in North Shields

Expected start date: 01/08/2024

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