Booking & Scheduling Clerk

2 weeks ago


Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

With demand on our services at an all time high the role our department provides has never been more critical.

Team Members are required to work on a rota system to cover 08,00 - 06.00pm Monday - Friday

As a Senior Booking Clerk your main duties will cover;
- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI’s

To do this we need you to;
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed

We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home-working
- A range of Monday to Friday, daytime, evenings, or weekend hours to suit you
- Career development opportunities

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.


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