Call Centre Advisor

1 week ago


Doncaster, United Kingdom NEXT Full time

**Customer Service Advisor - D2 Contact Centre, Armthorpe, Doncaster DN3 3FQ**

**Shift**:We operate a 4 on 4 off rota, and your hours will be 21 hours per week**

**Shift 1* Weekdays 3pm-9pm and Weekends 8am-2pm**

**Salary**:£21, 752* pro rata**

**About You**

**You will**:

- Manage a high volume of queries in a calm and confident manner
- Deliver exceptional service by exceeding expectations to resolve customer queries whilst, hitting Key Performance Indicators and Service Level Agreements
- Maintain transparency with customers while fostering strong relationships.
- Navigate through multiple computer systems and collaborate with other teams within NEXT as needed
- Deliver essential customer support

**About the Role**

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you At NEXT, we're committed to providing a welcoming and supportive experience for our online customers. Your top priority will always be meeting our customers' needs, no matter the nature of their inquiry.

**What Next?**

**Job Types**: Part-time, Permanent

Pay: £11.62-£12.62 per hour

Expected hours: 21 per week

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: 64893
Expected start date: 28/05/2024



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