Claims Advisor

**Company description**

One Call Claims is a well-established claims management company formed in 2006, assisting clients who had been involved in a road traffic accident. Since then, we have grown from strength to strength helping those in need, taking away the stress and inconvenience for our clients, with our knowledgeable and dedicated team of claims advisors, providing excellent customer service nationwide. We are looking for dynamic and hardworking individuals to join our exciting, fast paced and buzzing environment.

We are part of a larger group of companies which has been operating for over 25 years and supports all aspects of insurance. This presents a lot of opportunities for our employees to develop and form a career across the group that is filled with variety, progression opportunities and reward. Our main products are car, home, van and motorbike insurance - but we do offer much more than that. We even own a couple of football clubs, two office dogs, a mortgage advice broker and our own gym. We have nearly a million customers and employ more than 750 staff across the Group, many of whom have worked for us for over five years.

**What else can we tell you about us?**

We’re always striving to improve and do our best by our customers - all of them
- Over 80% of our customer reviews are positive.
- Our customers can purchase our policies on every major comparison site.
- We offer every one of our motor insurance customers FREE breakdown membership.
- Every home insurance customers gets FREE home emergency cover.
- We have a customer portal that allows our customers to manage their policies 24/7 at a time and place to suit them including the reporting of their claims.
- We think we’re quite exciting and hopefully you will too

Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

**What will I be doing?**

Within this role you will support our customers with the reporting and handling of claims including reviewing vehicle damage and helping to make assessments on the liability by investigating damage details and accident circumstances. As the first point of contact for customers reporting a new claim you will provide excellent customer service and reassurance to guide the customer through the process. You will also form relationships with third parties including repairing garages, insurers and other accident management companies to support the claims handling process.

Key Responsibilities
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.
- Provide support to the management team by delivering the best performance you can in line with objectives, SPI's and SLA's.
- Handle inbound and outbound calls from/to customers, third parties, brokers and accident management companies in a professional manner.
- General Claims Administration
- Adhere to company/regulatory processes and procedures.

**Claims Advisor
- Call Centre/Live Chat Staff**

**Working Hours**: Full time - Permanent - 37.5 hrs per week

**Salary Package**: Various pay grades available dependent upon the role

**Benefits**: Paid overtime at £20p/hr, Monthly Lottery Scheme (jackpot currently £1500.00+)

**Place of Work**: Carolina Court, Doncaster, DN4 5RA (On Bus route, approximately 1 mile from Town Centre)

**Start Date**: Various start dates available

**What can we offer?**

Our salary package places your **earning opportunity into your own hands** with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service and include **monthly incentives up to the value of £100** per department and **bonuses for completed suggestions** to make improvements to our processes and procedures. Our **performance related pay** package means you could earn on average up to £24,700

For those that are hungry for more, we have our Course of Excellence programme - which in essence is a **fast track to management programme** for our top performers.

**As a permanent employee we will provide you with the following additional benefits**:

- Full Training Programme provided
- £400 Annual performance bonus
- £20 per hour for every hour of overtime you do
- Dress Down Fridays every Friday
- Free Gym access for all employees with on-site personal training
- Free on-site parking
- Subsidised staff canteen, you’ll then get FREE meals after 5 years’ service.
- One Call Events such as 'a day at the races’
- Annual leave starting at 20 days (increasing up to 25 days) plus bank holidays
- ”Star of the Month” and One Call Leader-board Schemes and bonus incentives within each department
- Additional benefits based on time served s