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Call Centre Agent

4 months ago

Doncaster, United Kingdom One Call Claims Limited Full time

**Claims Handler - Motor**

**Key Responsibilities**
- Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.
- Provide support to the management team by delivering the best performance you can in line with objectives, SPI's and SLA's.
- Handle inbound and outbound calls from/to customers, third parties, brokers and accident management companies in a professional manner.
- General Claims Administration
- Adhere to company/regulatory processes and procedures.

**About Us**

One Call Claims is a well-established claims management company formed in 2006, assisting clients who had been involved in a road traffic accident. Since then, we have grown from strength to strength helping those in need, taking away the stress and inconvenience for our clients, with our knowledgeable and dedicated team of claims advisors, providing excellent customer service nationwide. We are looking for a dynamic and hardworking individual to join our exciting, fast paced and buzzing environment.

Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

**What Can We Provide to You?**
- **Work Hours**: Full time - Permanent - 37.5 hrs per week
- **Salary**: Between £19,050.67 - £24,700 dependant on the role and performance month on month.
- **Start Date**:Various start dates available including immediate

**Benefits**:

- Paid overtime at £20p/hr, Monthly Lottery Scheme (jackpot currently £1500.00+)
- £400 Annual performance bonus
- Free Gym access
- Dress Down Fridays Every Friday
- Free on-site parking
- Subsidised staff canteen
- One Call Events such as 'a day at the races’
- Annual leave amounts to 25 days plus bank holidays.
- ”Star of the Month” and One Call Leader-board Schemes and bonus incentives
- Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance.
- Workplace pension contributions.

**Progression**:We pride ourselves on internal progression, we will always look to recruit from within for any role, new opportunities are always available**.**

**What skills do you need?**
- Strong communication skills with a passion for helping others
- Professional manner
- Troubleshooting and problem-solving skills
- Ability to work to targets/deadlines
- Effective time management

**Any enquiries please call 01302 567003**

**Job Types**: Full-time, Permanent

**Salary**: £19,050.67-£24,700.00 per year

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus

Work Location: One location