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Sales and Customer Service Representative

4 months ago

London, United Kingdom Jorja Healthcare Full time

**Job Role**:
Sales and Customer Service Representative

**About Us**:
Jorja Healthcare Group is at the forefront of healthcare innovation in the UK, specialising in cutting-edge treatments. Founded by distinguished experts, we provide self-pay solutions to ensure accessibility to quality healthcare without exorbitant costs. Our mission is to deliver innovative and affordable healthcare, and we are actively seeking passionate individuals to join our growing team. The Jorja Healthcare Group leads the way in introducing the latest medications and technological advancements in private healthcare, covering diverse areas such as Orthopaedics, Pain Management, Regenerative Treatments, neurology, chronic pain, mental health, addiction, autism diagnosis, and ADHD. Our in-house diagnostic services encompass MRI, genetic testing, sequencing, and ultrasound, supported by an accredited lab offering a comprehensive range of same-day testing, including full bloodwork.

As a Sales and Customer Service Representative at Jorja Healthcare Group, you will play a crucial role in driving sales and delivering exceptional customer service. Joining a dynamic team in a small call centre, you will handle inbound patient inquiries related to medical treatments, medical cannabis, minor procedures, MRI, surgery, and health checks. Comprehensive training will be provided to empower you for success.

**Responsibilities**:

- Convert patient inquiries into bookings, ensuring proper consent, booking confirmation, and invoices.
- Execute daily task lists promptly to meet set timeframes.
- Collaborate with the team to achieve collective goals.
- Skilfully handle incoming telephone calls, documenting and directing them effectively.
- Manage allocated administrative tasks as per the schedule.
- Maintain accurate patient records in both digital and manual filing systems.
- Prioritise data protection and patient confidentiality at all times.
- Provide crucial support to the clinical teams.
- Be adaptable and responsive to changing responsibilities and tasks.
- Operate safely in compliance with legislative requirements and clinic policies.

**Who We Are Looking For**:

- At least 1 year of previous telephone sales and customer service experience.
- A "can do" attitude and enjoyment of working in a lively and busy sales office.
- A commitment to putting clients first.
- Team players and excellent communicators, both verbally and in writing.

**What You Can Expect From Us**:

- Full training and investment in your success.
- A fun, positive, and busy work environment.
- Real progression opportunities in a rapidly expanding company.
- A competitive salary, plus commission and incentives after the probation period.

**Qualifications**:

- Good standard of education, including English and Maths at GCSE Grade C or above (or equivalent).
- NVQ in customer or patient service is desirable.

**Experience**:

- Proven experience in providing effective customer or patient experiences.
- Experience in working in a high-pressure environment.
- Tactful handling of sensitive queries and questions.
- Involvement in service improvements.
- Administrative duties.
- Working with people with diverse needs.
- Acting on your initiative to deliver a high-quality experience.
- Experience in the private healthcare or hospitality industry is a plus.

If you believe you are a good fit for this role and want to be a part of the future of healthcare, we would love to hear from you. Join our team at Jorja Healthcare Group and be a part of the healthcare revolution

**Job Types**: Full-time, Part-time, Permanent

Pay: £27,000.00-£29,000.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Canteen
- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- sales and customer service: 2 years (required)

Work Location: In person

Application deadline: 05/07/2024
Expected start date: 01/07/2024