Social Media Assistant
6 months ago
We’re looking for a dedicated and passionate Social Media Assistant (Community Executive) to join our Community Management team, and work with some of the UK’s biggest brands. You will respond to our clients' customers via a range of social media platforms, providing excellent customer service and engagement. With the support of our Team Leaders, you will enhance the customer / fan / guest experience via social media to help build our clients audience and presence on Facebook, Twitter, Instagram and TikTok.
**What you’ll be doing**
- Responding to all comments, posts, enquiries and complaints for 3sixfive's clients in a timely manner
- Mastering each client's individual tone of voice and ensuring that their brand guidelines are met at all times
- Provide day-to-day assistance in the management of brand social media communities
- Have a good understanding of all clients, ensuring you are up to date on all the latest changes
- Work efficiently as part of a team, ensuring effective communication throughout the working day
**What skills we’re looking for**
- Previous experience in a Customer Service role
- A passion for social media and an understanding of how brands use these channels
- Excellent communication skills, both written and oral
- Strong time management skills
- Creative and an ‘out of the box’ thinker
- Proactive and responsive
- Leadership experience is desirable
**What’s in it for you**
This is a fantastic opportunity to join a growing company and team where you can work with some of the UK’s biggest brands, working alongside a friendly and collaborative team, and have development opportunities to further your career.
**Job Types**: Full-time, Permanent
**Salary**: From £21,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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